Matthew W Garbe
Junction City,USA
Summary
Experienced with multi-line phone systems and can speak in a clear and accurate voice. Proficient at bookkeeping and customer audits. Well-adapted for working in teams as well as independently. Competent with Microsoft Office Suite and Google Sheets data entry and spreadsheets Excellent written and communication skills. Great active listening skills. Works well with others and genuinely likes helping people. Typing 60+ WPM
Overview
14
14
years of professional experience
Work History
Front End Checker
Safeway
04.2024 - Current
- Ensured accuracy in pricing and product placement during checkout processes.
- Conducted thorough inspections of merchandise for quality assurance and compliance with standards.
- Collaborated with team members to streamline checkout procedures, enhancing customer satisfaction.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Maintained a clean, organized work environment in adherence to health regulations and company policies.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Processed both cash and card purchases and returns.
Sales Agent
Northwest Straps
04.2023 - 09.2024
- Research and resolving escalated customer complaints received via phone, e-mail and letter
- Provide clients with estimates of the costs of advertising products or services
- Locate and contact potential clients to offer advertising products
- Explain to customers how specific types of branding will help promote their products or services in the most effective way possible
- Interpret regulations and provide guidance to associates
- Process all correspondence and paperwork related to accounts Compute and compare costs of services
- Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations
- Negotiate prices or terms of sales or service agreements
- Handled escalated customer calls
- Quote prices, credit terms, contract terms, or fulfillment dates for services
Special Travel Agent Relations
Royal Caribbean International
12.2015 - 02.2023
- Confer with customers by telephone to provide information about vacations, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Reconcile or note and report discrepancies found in records
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes Code internal booking remarks according to company procedures
Shoreside Groups Representative
Royal Caribbean International
06.2014 - 12.2015
- Handling sales and management of groups of customer cabins for vacations
- Helped train new groups agents with the in-depth accounting calculations/procedures for groups accounting
Certified Vacation Planner
Royal Caribbean International
11.2011 - 06.2014
- Handling high call volumes
- Helping to alleviate customer complaints in a calm and dignified manner
- Selling and managing vacations for the general public via inbound phone calls
Education
Bachelor of Science - undefined
University of Oregon
12.2010
Skills
- Proficient with proprietary financial system (based on AS400) used by Royal Caribbean International, Electronic mail software - Microsoft Outlook
- Customer service
- Money handling
- Accuracy and precision
- Error detection
- Basic math
- Issue resolution
- Transaction processing
- Data verification
- Information processing
- Merchandise stocking
- Sales
- Conflict resolution
- Teamwork and collaboration
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Customer assistance
Timeline
Front End Checker
Safeway
04.2024 - Current
Sales Agent
Northwest Straps
04.2023 - 09.2024
Special Travel Agent Relations
Royal Caribbean International
12.2015 - 02.2023
Shoreside Groups Representative
Royal Caribbean International
06.2014 - 12.2015
Certified Vacation Planner
Royal Caribbean International
11.2011 - 06.2014
Bachelor of Science - undefined
University of Oregon
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