Matthew Garcia
Trumbull,CT
Summary
Offering well-developed communication and leadership abilities, with keen interest in growing within customer service field. Brings strong aptitude for learning and quickly adapting to new environments and procedures. Ready to use and develop problem-solving and organizational skills in Customer Service Supervisor role.
Organized simultaneous office functions and direct administrative personnel to meet needs of Type professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Overview
14
14
years of professional experience
Work History
Valet, car washer, maintenance, driver
Lexus Of Greenwich
07.2014 - 05.2015
- Employed
Delivery Man, Janitor, Deli Manager
City Supermarket
10.2012 - 07.2014
Cashier/Meat Clerk
D’Agostino’s
07.2012 - 05.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Crew
Wendy’s
02.2011 - 07.2012
City Letter Carrier
USPS
11.2015 - 08.2016
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
Customer Service Supervisor
USPS
08.2016 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Manage and support over 200+ employees from scheduling, budgeting, accident investigations, disciplinary actions and more.
Education
HVAC program
Boces of Southern Westchester
08.2015
High School Diploma - undefined
Port Chester High
Port Chester01.2012
Skills
- Interpersonal
- Ability to work under any circumstance
- Good at following instruction
- A proactive worker
- Great at problem solving
- Organizational
- Works effectively and efficiently in a fast paced and changing environment
- Prioritized tasks and achieved results in a timely manner
- Maintained a clean work environment
Timeline
Customer Service Supervisor
USPS
08.2016 - Current
City Letter Carrier
USPS
11.2015 - 08.2016
Valet, car washer, maintenance, driver
Lexus Of Greenwich
07.2014 - 05.2015
Delivery Man, Janitor, Deli Manager
City Supermarket
10.2012 - 07.2014
Cashier/Meat Clerk
D’Agostino’s
07.2012 - 05.2013
Cashier/Crew
Wendy’s
02.2011 - 07.2012
HVAC program
Boces of Southern Westchester
High School Diploma - undefined
Port Chester High
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