Matthew Garner
Conyers,GA
Summary
I am a motivated individual with experience in customer service and sales. I am skilled in building customer relationships and understanding customer needs. I have strong communication and interpersonal skills for providing superior customer service. I am organized and a dependable candidate, successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Canvasser
ARAC Roof It Forward
2023.11 - Current
- Increased sales leads by implementing effective canvassing strategies and engaging with potential customers.
- Enhanced customer satisfaction by addressing inquiries and providing relevant product information.
- Boosted company visibility in the community through consistent door-to-door outreach and promotional materials distribution.
- Developed strong rapport with clients, fostering long-lasting relationships and future business opportunities.
- Improved lead generation rates by conducting thorough market research and adjusting sales tactics accordingly.
Route Sales Associate
PepsiCo
2022.02 - 2023.09
- Responsible for servicing multiple retail accounts by merchandizing product to shelves, building displays, and marketing
- Increased customer satisfaction by maintaining strong product knowledge and providing exceptional service during sales visits.
- Boosted overall route sales revenue by establishing long-lasting relationships with clients and consistently upselling products.
- Enhanced customer experience, addressing concerns and resolving issues promptly to foster loyalty and repeat business.
- Maximized product exposure by strategically organizing displays, ensuring optimal placement within retail locations.
Sales
Valley Liquidation
2021.02 - 2022.01
- Customer service, answering calls/emails, filing paperwork and handling all banking Responsibilities
- Maximized asset recovery by efficiently managing the liquidation process of various businesses.
- Improved company profitability through strategic planning and execution of liquidation sales.
- Streamlined the liquidation process by effectively organizing inventory, pricing, and marketing strategies.
- Increased client satisfaction by providing tailored solutions for their unique business needs during the liquidation process.
Pawn Broker
Best Pawn Shop
2017.01 - 2019.12
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
Education
Certification of completion – Motorcycle Technician Specialist Program -
Motorcycle Mechanic Institute (MMI)
01.2021
High School Diploma -
Smith Station High School
Smiths Station, AL06.2016
Skills
- Data Gathering
- Daily Reporting
- Direct Sales
- Services Promotion
- Customer Relations
- Customer Engagement
- Time management
- Decision-making
- Conflict resolution
- Active listening
- Market research
- Business Transactions
- Sales Forecasting
- Safe Vehicle Operation
- Territory Development
- Route Management
- Product Merchandising
- Product Distribution
- Route Planning
- Sales Development
- Sales Goals
- Problem Solving
- Multitasking Abilities
- Attention to Detail
- Property Appraisals
- Recordkeeping Skills
- Legal Compliance
- Item Valuation
- Loan Writing
- Cash Flow Management
- Contract Preparation
- Paperwork Processing
- Client Relations
- Delivery Scheduling
- Microsoft Outlook
- Customer Service
Timeline
Canvasser
ARAC Roof It Forward
2023.11 - Current
Route Sales Associate
PepsiCo
2022.02 - 2023.09
Sales
Valley Liquidation
2021.02 - 2022.01
Pawn Broker
Best Pawn Shop
2017.01 - 2019.12
Certification of completion – Motorcycle Technician Specialist Program -
Motorcycle Mechanic Institute (MMI)
High School Diploma -
Smith Station High School
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