Matthew Garza
Sherwood ,OH
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Quality Cleaning Service Of Northwest Ohio. Excelled in enhancing customer satisfaction and implementing cost-saving strategies. Skilled in problem-solving and staff development, achieving significant improvements in performance outcomes and employee motivation.
Overview
8
8
years of professional experience
Work History
Operations Manager
Quality Cleaning Service Of Northwest Ohio
07.2022 - 02.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Regional General Manager
Taco Bell Restaurant
02.2020 - 06.2022
- Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
- Oversaw budget management and financial planning, ensuring fiscal responsibility throughout the region.
- Championed corporate initiatives by promoting a culture of continuous improvement among teams.
- Implemented training programs for staff, leading to increased skill sets and overall job satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant General Manager
Taco Bell Restaurant
08.2017 - 02.2020
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Mentored and motivated team members to achieve challenging business goals.
Education
High School Diploma -
Tinora High School
Defiance, OH05.2017
Skills
- Problem-solving
- Team leadership
- Operations management
- Inventory management
- Staff management
- Management
- Employee motivation
Timeline
Operations Manager
Quality Cleaning Service Of Northwest Ohio
07.2022 - 02.2025
Regional General Manager
Taco Bell Restaurant
02.2020 - 06.2022
Assistant General Manager
Taco Bell Restaurant
08.2017 - 02.2020
High School Diploma -
Tinora High School
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