Matthew Gathambo
South Bend,IN
Summary
Reliable and motivated sales and operations professional with hands-on experience supporting customers, organizing merchandise, tracking inventory, and assisting leadership with daily business tasks. Brings a strong foundation in communication, basic accounting processes, reporting, and problem-solving developed through retail and academic experience. Known for staying organized, learning quickly, and supporting team goals in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Team Member
Menards
01.2024 - Current
- Assisted customers with product selection and project-related questions by explaining features, pricing, and use cases.
- Maintained department organization and followed corporate merchandising standards to ensure accurate product presentation.
- Placed promotional signage and explained weekly specials, supporting local marketing initiatives.
- Used upselling techniques to recommend complementary products, increasing overall transaction value.
- Assisted with seasonal resets and inventory organization to maintain a clean, professional sales environment.
- Result: Helped improve department performance through strong product knowledge, organization, and customer-focused service.
Customer Service / Sales Associate
Old Navy
01.2023 - 01.2024
- Greeted and assisted customers throughout the store, offering styling suggestions and product information to support purchasing decisions.
- Operated cash registers accurately, handled payments, and followed proper cash-handling procedures.
- Supported omnichannel services including online order pickups and in-store returns.
- Restocked merchandise, maintained fitting rooms, and kept back-of-house areas organized.
- Promoted store loyalty programs and seasonal promotions during checkout interactions.
- Selected for leadership training and assisted in onboarding new team members.
- Result: Recognized for strong communication skills and consistent, positive customer feedback.
Sales Associate / Merchandising
Walmart Supercenter
01.2022 - 01.2023
- Supported daily merchandising activities by building displays, restocking shelves, and rotating products to keep inventory accurate and visually organized.
- Monitored stock levels and reported inventory needs, helping maintain proper product availability and reduce shrink.
- Assisted customers on the sales floor by answering questions, locating products, and ensuring a smooth shopping experience.
- Helped process deliveries and maintain backroom organization, supporting accurate product flow and record tracking.
- Trained new employees on sales floor procedures, customer service expectations, and inventory handling.
- Result: Contributed to an organized sales floor, improved customer satisfaction, and smoother day-to-day operations.
Education
Bachelor of Science - Marketing
Indiana University
South Bend, Indiana05-2028
Skills
- Marketing & Administrative Skills
- Task tracking and organization
- Internal communication support
- Business & Office Skills
- Microsoft Excel (tables, basic formulas, data entry)
- Microsoft Word & PowerPoint
- Invoice processing and record keeping
- Product knowledge and presentation
- Loyalty program promotion
- Direct sales
- Customer relationship building
- Sales techniques
Certification
- preparing for advancement program in management- Menards - 2025,
- Certification of recognition(Team member of the month with most sales), Menards - August 2025
- Management/leadership training- Old navy-2024
ADDITIONAL INFORMATION
- Strong attendance and reliability
- Comfortable working with internal teams and management
- Willing to support administrative tasks, errands, and material handling as needed
Timeline
Sales Team Member
Menards
01.2024 - Current
Customer Service / Sales Associate
Old Navy
01.2023 - 01.2024
Sales Associate / Merchandising
Walmart Supercenter
01.2022 - 01.2023
Bachelor of Science - Marketing
Indiana University