Matthew Gaza
Highlands
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Gym Team Member
Species Gym
09.2024 - Current
- Promoted a safe workout environment by maintaining equipment cleanliness and proper functionality.
- Efficiently managed front desk operations, ensuring smooth check-ins and accurate recordkeeping.
- Assisted in the development and implementation of gym policies and procedures, ensuring a consistent standard of excellence across all aspects of the facility.
- Educated gym members on proper exercise techniques, reducing the risk of injuries while maximizing results.
- Provided ongoing encouragement and motivation to help clients stay committed to their respective fitness journeys.
- Maintained an up-to-date knowledge of fitness trends and best practices through continued education courses and workshops.
- Participated in staff meetings to discuss strategies for enhancing overall gym performance and client experiences.
- Conducted regular equipment inspections, identifying maintenance issues before they escalated into bigger problems.
- Promptly responded to all requests for assistance.
- Responded to guest requests for assistance, toiletries, and personal care items.
Lifeguard/Swim Instructor
City Of Baytown
04.2024 - 09.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
Dishwasher
Rolling Brook Rehab
06.2024 - 08.2024
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
Food Waiter
Ihop
09.2023 - 04.2024
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Trained new waitstaff members in standard operating procedures while offering mentorship and guidance throughout their training period.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Processed orders and sent to kitchen employees for preparation.
Pirates Bay
City Of Baytown
04.2023 - 09.2023
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
Door to Door Sells Man
E&E Roofing
06.2020 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Lee High School
Baytown, TX05-2024
Skills
- Fitness knowledge
- Exercise program design
- CPR certified
- High-intensity interval training
- Injury prevention strategies
- Strong multitasking
- Customer service
- Attention to detail
- Cleanliness
- Order taking
- Decision-making
- Cash handling
- Table setting
- Guest relations
Certification
- First Aid/CPR Certified
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Gym Team Member
Species Gym
09.2024 - Current
Dishwasher
Rolling Brook Rehab
06.2024 - 08.2024
Lifeguard/Swim Instructor
City Of Baytown
04.2024 - 09.2024
Food Waiter
Ihop
09.2023 - 04.2024
Pirates Bay
City Of Baytown
04.2023 - 09.2023
Door to Door Sells Man
E&E Roofing
06.2020 - 08.2020
High School Diploma -
Lee High School
Similar Profiles
Ron FontenotRon Fontenot
General Manager at Species GymGeneral Manager at Species Gym
Isabella DanielsIsabella Daniels
President of the S.A.S.E at Students Against Species ExtinctionPresident of the S.A.S.E at Students Against Species Extinction
Jessica TerracinaJessica Terracina
Veterinary Technician at All Species 24 Hour Animal HospitalVeterinary Technician at All Species 24 Hour Animal Hospital