Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Matthew Geiger

Austin,TX

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an entry position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

12
12
years of professional experience

Work History

Stock Associate

Murdochs
Galveston, TX
05.2012 - 05.2013
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
  • Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
  • Maintained accurate inventory records by regularly performing stock counts and audits.
  • Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .
  • Set up attractive visual displays in windows and on the sales floor.
  • Cleaned work area periodically including sweeping floors and dusting shelves.
  • Communicated with customers to answer questions.
  • Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
  • Assisted customers by locating items and loading heavy purchases in vehicles.

Door Builder

BMC - Building Materials & Construction Solutions
Austin, TX
11.2014 - 12.2016
  • Assembled doors using a variety of tools, including saws and sanders.
  • Installed locksets, hinges, weather-stripping, thresholds and other hardware on doors.
  • Measured and cut lumber to specified dimensions for door frames.
  • Inspected installed doors for proper fit and operation.
  • Maintained a clean work environment throughout the job site area.
  • Applied sealants to joints between frames and walls to ensure airtight seals.
  • Communicated effectively with colleagues while adhering to company policies.
  • Utilized ladders, scaffolding and lifts to reach high areas during installation projects.
  • Installed single and double residential entry doors and commercial doors, with or without blueprints.
  • Maintained clean and organized workplace to optimize performance, efficiency and safety.
  • Utilized various tools, equipment, materials and forming systems to complete construction tasks.
  • Worked independently on projects and tasks within carpentry team.
  • Took accurate measurements to calculate size and amount of materials needed for project completion.
  • Installed windows, flooring or trim using hand or power tools.
  • Measured and marked cut lines on materials using ruler or marking gauge.
  • Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools.
  • Anchored and braced forms and other structures in place using nails, bolts, anchor rods, steel cables, planks, wedges and timbers.
  • Bore boltholes in wood, masonry or concrete using electric or pneumatic drill.

Service Manager

Chipotle Grill
Austin, TX
01.2017 - 03.2020
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Created detailed reports on service activities for senior management review.
  • Trained new employees on the use of customer relationship management software systems.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Provided technical support for hardware and software issues experienced by customers.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Reviewed customer billing statements for accuracy prior to release.
  • Collaborated with customers to offer solutions to service needs.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Created employee work schedules to keep shifts properly staffed.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Motivated and supported employees to maintain low turnover.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Deli Clerk

HEB Grocery Store
Austin, TX
03.2020 - 10.2022
  • Greeted customers in a friendly and professional manner.
  • Maintained cleanliness of the deli area and equipment.
  • Prepared all food orders according to customer specifications.
  • Stocked shelves with fresh items daily.
  • Rotated product on shelves to ensure freshness.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Adhered to health and safety standards while preparing food.
  • Assisted customers with selecting products from the deli case or menu board.
  • Operated cash register accurately and efficiently for customer transactions.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Provided accurate pricing information when requested by customers.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Maintained records such as inventory levels or sales figures.
  • Utilized point-of-sale system to process payments from customers.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Participated in weekly team meetings to discuss performance goals or operational issues.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Responded to customer questions regarding product availability.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Informed customers of deli specials to increase profits.
  • Documented and entered special orders for event catering and party trays.
  • Followed recipes and customer requests to prepare meals.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Offered samples to promote and upsell specials.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Scrubbed and polished counters to remove debris and food.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.

Baker

Pita Fusion
Austin, TX
08.2022 - Current
  • Maintained accurate inventory of baking supplies and ingredients.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Placed orders for additional supplies when necessary based on production needs.
  • Followed food safety guidelines while preparing all food items.
  • Rotated stock as needed to keep freshness intact.
  • Kept records of daily production numbers for each type of item produced.
  • Inspected finished products before packaging them up for sale.
  • Attended training sessions related to food safety procedures and techniques.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Adhered to company policies regarding storage, handling and preparation of food items.
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Baked fresh bread and pastries for cafes and restaurants.
  • Designed appealing product displays to maintain unique presentation.
  • Maintained temperature, sweep and sanitation logs to document proper conditions.
  • Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
  • Generated turn movement and maintained monthly inventory to control product and ingredient spoilage.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Set ovens to appropriate temperatures to pre-heat.
  • Combined ingredients by hand and with electric mixing equipment.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Met with customers to discuss needed bakery items and take orders.
  • Mentored baking staff in proper techniques and bakery procedures.
  • Cut and shaped dough for rolls, bread and various pastries.
  • Rolled and kneaded dough in preparation for cutting and shaping.
  • Checked dough for proper consistency, adding more flour if needed.
  • Created new recipes using available ingredients and for special occasions.

Education

GED -

Ball High School
Galveston, TX
03.2012

Skills

  • Food Safety
  • Customer Service
  • Kitchen Safety
  • Kitchen Equipment Operation
  • Recipe Development
  • Inventory Reporting
  • Food Handling Standards
  • Management
  • Stock Rotation
  • Health and Safety Regulations Management
  • Solid Problem Solver
  • Quality Control
  • Weights and Measures
  • Opening and Closing Duties
  • Professional Telephone Manner
  • Food Trend Knowledge
  • Excellent Math Skills
  • Team Player
  • Food Safety and Sanitation

Affiliations

  • On my free time when im not spending time with my family im usually with my league foot ball team. On occasions im fiddling with my computer learning to type and trying to learn languages!

References

References available upon request.

Timeline

Baker

Pita Fusion
08.2022 - Current

Deli Clerk

HEB Grocery Store
03.2020 - 10.2022

Service Manager

Chipotle Grill
01.2017 - 03.2020

Door Builder

BMC - Building Materials & Construction Solutions
11.2014 - 12.2016

Stock Associate

Murdochs
05.2012 - 05.2013

GED -

Ball High School

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Matthew Geiger