Matthew George
Bernardsville,NJ
Summary
Engaged and passionate operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in business development, talent succession planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.
Overview
20
20
years of professional experience
Work History
Vice President of Operations
ISS Guckenheimer
03.2020 - 10.2023
- Led the region with a team of 9 direct reports responsible for area operations and a team of 550+ employees
- Full P&L responsibility for $95M region
- Negotiated client contracts during COVID to maintain clients and avoid cancellations
- Reactivated business with clients ramping for RTO doubling year over year revenue
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
- Collaborated with BD team to help drive new sales wins to grow the region
- Identified opportunities to improve business process flows and productivity
- Increased company profits through performance optimization strategies and efficiency improvements.
- Drove team engagement to achieve aggressive company targets aligning to overall vision and mission
- Prepared annual budgets with controls to prevent overages and set strategy for the region
- Utilized succession planning tools to recognize high potential talent and foster their career development
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Key Account Manager
ISS Facility Services - Barclays
10.2012 - 03.2020
- Transitioned client FM and hospitality operations to a fully integrated delivery; services ranging from engineering to food services
- Directly responsible for regional integrated services, operations and P&L - $35M annual revenue
- Through a proven track record of operational strength on-boarded additional services with this client throughout the contract
- Led a team of 5 direct reports and overall 250+ employees
- Won 2018 Global Site of the Year
- Helped bring to life customers campus strategy and work place experience program helping create and drive culture
- Managed monthly and quarterly KPI delivery
- Built relationships with customers and community to promote long term business growth
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Developed annual Account Development Plan aligning strategic and tactical goals to achieve client vision and objectives
- Drove cross functional succession planning
Account Director
Swiss Post Solutions- Barclays
01.2012 - 10.2012
- Directed client projects with eye for quality and customer needs
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support
- Delivered monthly and quarterly KPIs
- Applied business and marketing knowledge to develop briefs and pitches for customer projects.
- Met with clients to discuss advertising options and future growth goals.
- Oversaw team of 50 professionals handling soft services- reception, call services, reservations, concierge and site management across North America
- Elevated service standards and drove team engagement
General Manager
Sodexo
04.2007 - 01.2012
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Led a team of 80+ Local 100 union food service workers
- Negotiated union contracts
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Maximized efficiency by coaching and mentoring personnel
Food & Beverage Manager
Waldorf=Astoria
05.2003 - 04.2007
- Successfully completed management trainee program
- Led several departments in food and beverage operations including Oscars restaurant, Bull & Bear, Peacock Alley and Banquets department
- P&L responsibility for operations
- Trained food and beverage service personnel on industry standards and trends in the market place
- Resolved customer complaints involving food or beverage quality and service
- Maintained highest standards for beverage quality and service.
- Managed collectively bargained Local 6 union team members
- Maximized quality assurance by completing frequent line checks
Education
Bachelor of Science - Hotel, Restaurant And Institutional Management
Pennsylvania State University
University Park, PASkills
- Capital Spending/Planning
- Business Development
- Operations Oversight
- Process Improvements
- Cost Analysis and Savings
- Leadership Training
- Succession Planning
- Team Building and Leadership
- Effective Leader
- Relationship Building
Accomplishments
- 2018 Awarded Global Site of the Year
- 2019 Runner-up Global Site of the Year
- Key Account Manager Certification
Timeline
Vice President of Operations
ISS Guckenheimer
03.2020 - 10.2023
Key Account Manager
ISS Facility Services - Barclays
10.2012 - 03.2020
Account Director
Swiss Post Solutions- Barclays
01.2012 - 10.2012
General Manager
Sodexo
04.2007 - 01.2012
Food & Beverage Manager
Waldorf=Astoria
05.2003 - 04.2007
Bachelor of Science - Hotel, Restaurant And Institutional Management
Pennsylvania State University