Matthew Gilbert

• Responsible for taking and making in & out -bound calls to immediately qualify potential clients eligibility for treatment.
• Qualify potential Insurance Policies
• Effectively evaluate potential clients and collect as much data as possible.
• Complete accurate patient pre-assessment
• Communicate and collect appropriate funds from qualified patients and family members to effectively coordinate and schedule travel plans for potential patient in order to attend medical detox and or therapeutic treatment.
• Manage and maintain accurate notes in Call Metrics, and SalesForce.

• Conducted client rounds to check on residents.
• Provided crisis intervention services, successfully de-escalating situations and ensuring client safety.
• Built and maintained positive staff relationships to promote teamwork promoting a therapeutic community.
• Performed client intake procedures according to internal standards for new admissions.
• Conducted urine drug screens
• Observed, monitored and reported problem behaviors through accurate note taking building relationships with clients and therapist to help facilitate a therapeutic community.

• Managed and sold packaged services that included but not limited to websites, white label software products, mobile apps, graphic design, explainer videos, social media presents and exposure with the intent to generate more leads and web traffic and sales.
• Effectively managed and presented services via zoom 6-10x per day.
• Managed 7-10 full time staff remotely
• Monitored & managed statistics of sales and growth.
• Developed comprehensive sales plans for business growth, resulting in significant profit.
• Mentored junior staff members on best practices for successful sales techniques, resulting in higher close rates across the team.
• Facilitated regular communication between Sales and Marketing teams to ensure seamless collaboration on campaigns and client outreach efforts.
• Implemented efficient CRM systems to track leads, manage customer interactions, and streamline the sales process.
• Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.
• Optimized digital marketing efforts through SEO improvements, PPC campaigns, email marketing initiatives, resulting in increased web traffic and lead generation.

• Manage 1,000- 1,500 In-Bound & Out-bound calls per day
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Managed a team of up to 10 sales representatives. Continuously monitored sales calls and individual sales representatives performance.
• Held weekly, monthly and quarterly sales meeting and boot camps to increase sales and overall profit.
• Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
• Evaluated staff performance regularly to identify areas for improvement or commendation.
• Trained and supported sales force with closing deals.
• Set sales goals and tracked progress using Sales Force
• Analyzed sales data to identify trends, adjusting strategies accordingly for maximum effectiveness.

• Educate and sell vacation packages by push one campaign and sweepstakes give away from promotional and or event giveaways.
• Increased sales through effective up-selling and cross-selling of travel packages, accommodations, and activities.
• Organized group travel arrangements efficiently for smooth trip execution, including flights, accommodation, transportation, and activities coordination.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.

• Responsible for maintaining new and repeat sales of prospected construction companies by providing the highest quality diamond blade products on the market.
• Educate and demonstrate the highest quality diamond blade products to ensure safe, fast, and effective cutting power.
• Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
• Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
• Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
• Negotiated contracts with clients that balanced profitability with excellent customer service standards.
• Boosted sales performance by implementing effective sales strategies and coaching team members.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.

• Responsible for selling prefabricated Quonset Huts by providing customers with accurate specifications of preferred models and bringing them to agreement.
• Participated in ongoing training sessions to stay informed about new products, promotions, and company policies.
• Collaborated with fellow team members to maintain cohesive communication and effective workflow throughout the day-to-day operations and potential sales on the floor.
• Built rapport with clientele by remembering names, preferences, and personal details shared during interactions.
• Developed a comprehensive understanding of product offerings and effectively communicated and bringing the customer thought the entire sales experience.

Increased sales revenue by building strong customer relationships and providing tailored product recommendations.

• Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.