Sales Force
Matthew Gilbert
Sales Professional
Douglas,MA
Summary
Results-driven professional with extensive management and entrepreneurial experience for the last 20 plus years, demonstrating a strong work ethic and adaptability. Proven ability to establish and nurture professional relationships with colleagues and clients while effectively overseeing administrative and sales teams. Known for decisive judgment, business acumen, and delivering exceptional customer service, contributing to the achievement of organizational goals. Expertise encompasses office management, accounting, vendor negotiations, and contract management, with a commitment to excellence in team collaboration.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work History
Owner/ CEO (Have Passed Ownership Over)
Custom Stone & Restoration
Worcester, MA
03.2002 - 06.2024
- Able to hunt down new opportunities for growth, expansion, and diversification.
- Oversaw budgeting as well as financial management on projects as well as the company.
- Analyzed current industry trends to develop a more competitive strategy, staying up-to-date & Modern
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of projects.
- Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships.
- Examined architectural blueprints for structural design specifics while making sure the blueprints follow local building codes.
- Skilled at on-site and in-person client interactions.
- Drove revenue by cultivating successful client relations.
- Led strategic planning and execution to enhance profitability and company growth.
- Versatile professional with strong problem-solving skills and a history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. I am committed to streamlining processes and advancing organizational objectives.
- Resolved problems, improved operations, and provided exceptional service.
Sales Executive/Sales Manager
Architectural Fireplaces
Worcester, MA
12.2015 - 01.2021
- Generated leads & solicited new opportunities by leveraging business intelligence through consistent research & by keeping up to date with the latest & greatest potential products to come. Plus using third-party data sources & checking in with my contacts.
- Established long-term relationships through effective customer retention strategies. By building loyalty, and trust. Taking the extra initiative make sure things get done.
- Utilized CRM software to track leads and manage accounts throughout the sales cycle.
- Identified new potential markets and developed plans for targeting them, while managing a team of 5 to 10 inside sales executives, as well as 12 outside sales reps- making sure they had all necessary updated materials, pricing lists, brochures & making sure they are on top of any large potential deals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Technical Sales Executive/V.P. Of Sales
NAPAC INC
Worcester, MA
02.2007 - 11.2015
- Streamlined communication protocols to enhance issue resolution.
- Qualified clients for potential credit terms by processing applications, checking FICO scores, and reviewing Dunn & Bradstreet reports.
- Secured over 68 + new client accounts in 2 years.
- Secured 6 national accounts with extensive U.S. presence.(I.E. 300 to 500 Locations on the ground.)
- Consistently maintained expertise in all company products and services offered.
- Conducted analysis of competitor products, pricing, and promotions to maintain competitive edge.
- Managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Identified prospect pain points and individual requirements to penetrate accounts, deliver value propositions, and move contacts forward through development stages.
- Developed and executed product market strategy to determine distribution, price and promotion efforts.
- Provided input on contractual agreements for products and services to develop options and maximize profit margins.
Education
Associate of Science - Business/Construction Management
Dean College
Franklin 01.2001 - 06.2003
Bachelor of Science - Business/Construction Managment
Suffolk University
Franklin, MA 01.2003 - 06.2005
Associate of Science - Business Marketing
Post University
Waterbury, CT 01.2009 - 06.2011
Skills
- Supervision & Leadership
- Customer Service
- Team Management
- Relationship Building
- Active Listening
- Computer Skills
- Reliable & Trustworthy
- Organizational Skills
- Planning & Organizing
- Flexible Schedule
- Good Work Ethic
- Conflict Resolution
- Problem Resolution
- Mergers and acquisitions
- Crisis management
- Succession planning
- Industry partnership development
- Conflict resolution
Timeline
Sales Executive/Sales Manager
Architectural Fireplaces
12.2015 - 01.2021
Associate of Science - Business Marketing
Post University
01.2009 - 06.2011
Technical Sales Executive/V.P. Of Sales
NAPAC INC
02.2007 - 11.2015
Bachelor of Science - Business/Construction Managment
Suffolk University
01.2003 - 06.2005
Owner/ CEO (Have Passed Ownership Over)
Custom Stone & Restoration
03.2002 - 06.2024
Associate of Science - Business/Construction Management
Dean College
01.2001 - 06.2003
Certification
- CM - Certified Manager Certification
- Manufacturing Management, NAPAC INC. -8+ YRS
- CPM - Certified Professional Manager
- Industrial/Construction License - 20+ YRS
- CPSP - Certified Professional Sales Person
- Construction Management, Custom Stone And Restoration - 20 YRS
- Sales & Marketing Training - 10+ YRS
- MCAS - Microsoft Certified Application Specialist
- ACE - Adobe Certified Expert, Photoshop
- Sales Essentials Certificate
- Client Relations License - 14+ YRS
- Sales Manager Certificate
- Client Retention Specialist License -10+ YRS
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Achieved the highest Number of new Net 30 accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 15 staff members.
- Documented and resolved numerous client issues which led to building a very loyal client base.
- Achieved new large clients as well as broke into new industries through effectively helping with potential issues, showing the client that I was always willing to go above and beyond to help them complete thier projects on time & being there for them- even in the off hours to get things done.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- HD Water Works Supply
- Ferguson Water Works
- Pulte Homes
- The Green Family
- Large Contractors For Residential & Commercial
- Fabricatiors Through Out New England
- Architects Through Out New England
- Hearth Stone Gas Fireplace Inserts
- Philips Light Bulbs
- TCP Lighting
- EAW Facilities
- DCU Center
- House Flippers
- City Inspectors
- Skilled Trade Through Out The Area
- Boston Logan International Airport
- FoxWoods Casino
- Comassis Stone Yard
- San Soucy Stone
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureCareer advancementWork from home optionPersonal development programsSoftware
CRM Programs
Excell Spreadsheets
Microsoft Word
Microsoft Developer Mode
Microsoft 365 Professional
Google One Business
Google Analytics
Google Business
Microsoft Outlook
Gmail
Gmail Callender
Microsoft Callender
Back Office
Microsoft Suite
Languages
English
Native language
Interests
Sports
Reading the latest industry info
New Technology
Charities
Latest News & Current Events
Brain Storming On Lots of Different Things
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