Matthew Gilbert
Summary
Accomplished professional within the retail and logistics sector, adept in merchandise handling and fostering positive team environments. Excelled in enhancing store efficiency through accurate stock organization and innovative solutions in e-commerce challenges at Kroger, achieving notable operational improvements. Demonstrates exceptional product knowledge and customer service, contributing significantly to customer satisfaction and repeat business.
Who is also well-versed in operating scanners, forklifts, dollies and scales.
Overview
19
19
years of professional experience
Work History
Overnight Stocker and Receiver
Lowe's
09.2021 - Current
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Optimized endcap displays for increased sales potential while adhering to company guidelines for product presentation standards.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
Inventory Control Specialist
Meijer
06.2021 - 08.2021
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Contributed to a positive store atmosphere by maintaining a professional and courteous demeanor while interacting with customers and coworkers.
- Checked for outdated and overripe grocery items and removed from inventory.
E-Commerce Supervisor
Kroger
06.2007 - 02.2021
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
- Provided training materials for new employees joining the personal shopper team so they can quickly get up-to-speed on the company''s processes and expectations.
- Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Clerk
Meijer
05.2006 - 07.2006
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers in locating items, contributing to a positive shopping experience.
- Provided prompt assistance with customer inquiries or concerns, resolving issues professionally.
- Maintained cleanliness of store aisles and shelves, ensuring an organized and visually appealing environment.
- Removed trash, swept, and mopped floors for professional appearance.
- Collaborated with fellow team members to complete daily tasks efficiently and effectively.
- Adhered to safety guidelines for lifting heavy objects or operating equipment properly within the workplace setting.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Education
Bachelor of Arts - Elementary Education
Western Kentucky University
Bowling Green, KY05-2010
High School Diploma -
Larry A. Ryle High School
Union, KY05-2005
Skills
- Merchandise handling
- Stock replenishment
- Shipping and receiving
- Order picking
- Loading and unloading
- Shelf stocking
- Stock organization
- Heavy lifting
- Labeling products
- Pallet jack operation
- Maintaining displays
- Product rotation
Timeline
Overnight Stocker and Receiver
Lowe's
09.2021 - Current
Inventory Control Specialist
Meijer
06.2021 - 08.2021
E-Commerce Supervisor
Kroger
06.2007 - 02.2021
Clerk
Meijer
05.2006 - 07.2006
Bachelor of Arts - Elementary Education
Western Kentucky University
High School Diploma -
Larry A. Ryle High School
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