Matthew Giles
Battleboro,NC
Summary
Results-driven professional with over 15 years in operations and crisis management. Known for strategic planning, team leadership, and delivering exceptional client satisfaction through effective communication and collaboration.
Overview
32
32
years of professional experience
Work History
Tractor Supply
Team Lead (Manager)
Rocky Mount, NC
04.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Watch Floor Supervisor
Citibank
Tampa, FL
01.2021 - 08.2025
- Trained and mentored team members on customer service best practices and operational procedures.
- Monitored performance metrics, identifying areas for process improvement and efficiency gains.
- Coordinated schedules to optimize staffing levels during peak service hours.
- Supervised daily operations to ensure compliance with company policies and standards.
- Resolved customer issues escalated from staff, enhancing overall client satisfaction ratings.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
Crisis Management Specialist
Federal Bureau of Investigation, FBI
Quantico, VA
10.2008 - 02.2020
- Developed and implemented strategic plans to enhance operational efficiency across multiple departments.
- Analyzed complex data sets to inform decision-making processes and improve resource allocation.
- Coordinated cross-functional teams to streamline project workflows and ensure timely completion of initiatives.
- Led training sessions for staff on best practices in compliance and risk management protocols.
- Facilitated communication between stakeholders to align objectives and drive organizational goals forward.
- Evaluated existing policies and procedures, recommending improvements to enhance operational effectiveness.
- Oversaw budget management for various projects, ensuring alignment with agency priorities and fiscal responsibility.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Delivered successful projects within deadlines through effective time management and resource allocation.
- Negotiated contracts with vendors, securing favorable terms that contributed to cost reductions and increased profitability.
- Coordinated with internal departments to streamline operations and improve overall company efficiency.
- Developed strong relationships with stakeholders, ensuring clear communication and alignment on project objectives.
- Oversaw budget planning and financial analysis, ensuring accurate forecasting and prudent fiscal decision making.
- Collaborated closely with executive leadership to develop long-term strategic plans aligned with company objectives.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
Police Officer (Sergeant)
Federal Bureau of Investigation, FBI
Quantico, VA
08.1994 - 08.2008
- Developed and implemented training programs for new officers, fostering skills in law enforcement techniques.
- Mentored junior officers, providing guidance on investigative procedures and best practices in field operations.
- Evaluated departmental policies, recommending improvements to enhance procedural efficiency and compliance standards.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
Education
High School Diploma -
Courtland High School
Spotsylvania, VASkills
- Interpersonal skills
- Problem-solving
- Time management
- Organization and time management
- Attention to detail
- Teamwork and collaboration
- Adaptability
- Reliability
- Flexible and adaptable
- Effective communication
- Calm under pressure
- Crisis management
- Organizational skills
Accomplishments
- Served as Adjunct Faculty at the FBI Academy, teaching Communication Skills and Crisis Management/Command Post implementation and best practices.
- Co-chaired/co-created the Special Events Imaging Group (SEIG) that included a cross-section of U.S. Government stakeholders
- Effectively prepared written and visual briefings/presentations for FBI Executive Management
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved personnel and inventory tracking by introducing an online database to capture relevant data for personnel and equipment being deployed to Special Events and Crisis scenes.
- Deployed to numerous Special Events and Crisis situations including Hurricane Katrina (New Orleans), Boston Marathon Bombing (Boston), numerous Super Bowls, and numerous smaller events
- Served as my Division's Communications Security (COMSEC) manager, responsible for over 200 pieces of classified equipment
Timeline
Tractor Supply
Team Lead (Manager)
04.2026 - Current
Watch Floor Supervisor
Citibank
01.2021 - 08.2025
Crisis Management Specialist
Federal Bureau of Investigation, FBI
10.2008 - 02.2020
Police Officer (Sergeant)
Federal Bureau of Investigation, FBI
08.1994 - 08.2008
High School Diploma -
Courtland High School