Matthew Gilreath
Evansville,IN
Summary
Proven track record in enhancing operational efficiency and employee satisfaction at Lowes Home Improvement through expert staffing/scheduling management and cross-functional teamwork. Excelled in workflow optimization, achieving significant improvements in scheduling processes. Skilled in administrative support and prioritizing tasks, I consistently deliver results by leveraging both hard and soft skills to meet and exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Staffing & Scheduling Admin
Lowes Home Improvment
12.2022 - Current
- Enhanced team collaboration with clear communication of schedule updates and changes, fostering a transparent work environment.
- Improved overall efficiency by identifying areas for process improvement within the scheduling function and recommending actionable solutions.
- Elevated employee satisfaction levels by addressing concerns related to work-life balance and implementing flexible scheduling options where possible.
- Resolved scheduling conflicts proactively by identifying potential issues early on and implementing alternative solutions as necessary.
Department Supervisor
Lowes Home Improvment
07.2022 - 12.2022
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 5 employees, delegated tasks and held each employee accountable for completing assignments.
Customer Service Associate
Lowes Home Improvment
03.2022 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate/Account Manager
Cobra Direct
12.2021 - 03.2022
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Cashier/Customer Service Associate/Loader
Lowes Home Improvment
08.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Skills
- Calendar Management
- Cross-Functional Teamwork
- Task Delegation
- Workflow Optimization
- Prioritization Techniques
- Scheduling Software
- Administrative Support
- Professional and mature
- Excel spreadsheets
- Documentation and Recordkeeping
- Mail handling
- Supply Restocking
- Records Management
Timeline
Staffing & Scheduling Admin
Lowes Home Improvment
12.2022 - Current
Department Supervisor
Lowes Home Improvment
07.2022 - 12.2022
Customer Service Associate
Lowes Home Improvment
03.2022 - 07.2022
Sales Associate/Account Manager
Cobra Direct
12.2021 - 03.2022
Cashier/Customer Service Associate/Loader
Lowes Home Improvment
08.2020 - 12.2021