Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Matthew Gilstrap

Cathedral City,CA

Summary

Detail-oriented HVAC Professional experienced in system installation and maintenance. Delivered exceptional customer service while driving growth through strategic planning and financial management. Committed to providing superior service with a proactive approach to problem-solving in both residential and commercial environments.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Change of trade needed

HELP.
Cathedral City, California
05.2026 - Current

Due to a health issue, i got heat stroke back in march when it was ridiculously hot cause of extended exposure on the job i had at the time. Its left me scratching my head, because ive been in 1 trade my entire life, in a place that the job counts on being in very hot places, and now all of a sudden any extreme exposure effects me poorly. Im looking for any work i can get either at night or inside. Thats why my resume doesnt make sense i think, cause ive had 0 luck and could really use the work. My strengths are customer interaction. My customers, thats what i called them would wait for me, because of the relationships i built with them and my attention to detail and honesty. Id say efficiency is also one of my strengths. Ove spent most of my life not working hourly so i work at a fast pace. Not so fast things get overlooked, but being paid salary it was advantageous to me to get things done quiclly, and done right the first time, cause that allowed me to work more on my art, which is a passion of mine and a personal business for myself. So quickly, properly, and done so that bond is built between the technician and the consumer. Organized. It drives me nuts to worknin chaos. Id say i would be an asset to any organization just because of my old school work ethic. I dont do anything half ass. Anyways, i wanted to explain why im applying to your kitchen or store, i need to change things whille i re acclimate myself to the desert. Get my hypothalamus back in gear, in the meantime id love it if i could just show you what im capeable of. Im sure it would be advantageous. Thank you for your time.

-mg!

Stagehand

AEGWorldwide
Coachella, California
02.2026 - 05.2026
  • Set up stages and equipment for live events and performances.
  • Operated lighting and sound systems during concerts and shows.
  • Assisted with load-ins and load-outs of production gear efficiently.

Quality Control/Service Technician

Favret heating and air conditioning
Columbus , OH
04.2018 - 11.2023
  • Diagnosed issues with heating and air conditioning units using specialized tools.
  • Diagnosed problems and determined solutions for various customer issues.
  • Conducted routine maintenance on HVAC systems to ensure optimal performance.
  • Resolved customer service inquiries and recommended tailored HVAC solutions.
  • Assisted customers with service inquiries and recommended appropriate solutions.
  • Documented service calls and repairs performed on equipment for quality assurance.
  • Guided clients on system operation and provided energy-saving recommendations.
  • Collaborated with team members to complete installations efficiently and safely.

Lead Service Technician

Tassio Temperature Control
Canoga Park, California
03.2016 - 02.2018
  • Diagnosed technical issues to ensure timely repairs and minimize downtime.
  • Performed troubleshooting to identify root cause of equipment malfunctions.
  • Trained new technicians on safety protocols and repair processes to enhance team competency.
  • Communicated with clients to understand service needs and expectations.
  • Developed standard operating procedures for common repair tasks.
  • Developed and implemented strategies for improving customer service operations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Foreman/Installer Service Specialist

Fitzhaur construction
Fullerton, California
05.2014 - 03.2016
  • Supervised daily construction activities and maintained project timelines.
  • Coordinated work schedules and assigned tasks to crew members to ensure project efficiency.
  • Ensured compliance with safety regulations and maintained a safe work environment.
  • Coordinated workflow among team members to optimize production efficiency.
  • Trained new employees on tools and equipment usage.
  • Proposed innovative ideas and solutions that improved team performance and outcomes.
  • Delivered excellent service and attention to customers both face-to-face and over the phone.
  • Worked with cross-functional teams to achieve goals.

Co-Owner/Dispatcher/Installer Service Specialist

EMPIRE Heating & Air Conditioning Inc
Cathedral City, California
01.1996 - 05.2012
  • Install, maintain, troubleshoot, and repair air conditioning and heating systems, refrigeration systems, and electrical systems.
  • Read blueprints, schematic, or wiring diagrams to determine location, size, capacity, and type of component needed to repair the unit; install, relocate, maintain, and perform major or minor repairs on all refrigeration & heating equipment, install new air conditioning/heating, refrigeration, and heat pump units.
  • Replace or repair electrical wiring, motors, capacitors, pumps, and other integrated parts of air conditioning/heating, refrigeration, or heat pump equipment or systems; replace compressors, condensers, and other equipment as needed.
  • Laid out and installed duct systems for new construction and remodels, ensuring compliance with California's Title 24 requirements.
  • Facilitated installation of evaporative coolers and duct systems to improve indoor climate control and comfort.
  • Ensured optimal performance of systems through regular maintenance and reporting.
  • Evaluated indoor air quality in buildings through comprehensive testing for contaminants.
  • Conducted sales on diverse equipment, from condensers to air scrubbers, providing customers with expert guidance on financially responsible choices.

Installer Service Specialist

Chaffin Heating & Air Conditioning
Cathedral City, CA
  • Installed air conditioning systems in residential and commercial properties.
  • Supervised team, ensuring project timelines were met.
  • Communicated project updates and challenges to supervisor regularly.
  • Facilitated team meetings to improve collaboration and resolve operational issues.

Installer Service Specialist

Pauls Air Conditioning
Palm Springs, California
  • Supervisor: Chris Ly Syng Sao
  • Phone: 1-760-898-3181
  • Installed air conditioning systems in residential and commercial properties.

Skills

  • Inventory management
  • Stock control
  • Equipment setup
  • Equipment maintenance
  • Mechanical troubleshooting
  • Safety compliance
  • Project management
  • Employee management
  • Team collaboration
  • Customer service
  • Analytical thinking
  • Problem solving
  • Performance diagnostics
  • Technical drawing
  • Service documentation

Certification

EPA Universally Certified, Union Journeyman, N.A.T.E. Certified

Timeline

Change of trade needed

HELP.
05.2026 - Current

Stagehand

AEGWorldwide
02.2026 - 05.2026

Quality Control/Service Technician

Favret heating and air conditioning
04.2018 - 11.2023

Lead Service Technician

Tassio Temperature Control
03.2016 - 02.2018

Foreman/Installer Service Specialist

Fitzhaur construction
05.2014 - 03.2016

Co-Owner/Dispatcher/Installer Service Specialist

EMPIRE Heating & Air Conditioning Inc
01.1996 - 05.2012

Installer Service Specialist

Chaffin Heating & Air Conditioning

Installer Service Specialist

Pauls Air Conditioning

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Matthew Gilstrap