Matthew Glaros

• Full-time 40 hours per week position.
• Analyzed unstructured information to derive key insights.
• Assisted Deputy Chief of Staff with monthly update meetings and workflow needs for our Hospital medical departments.
• Helped solve diverse program problems with in-depth analysis.
• Developed cutting edge genetics innovation program for latest precision medicine needs, in collaboration with our VA INET Innovation Network Team.
• Coordinated and revamped comprehensive academic accomplishment reports, Journal submissions, and research updates for Physicians in over a dozen medical departments. Recommended operational improvements based on tracking and analysis of extensive data extracted from Executive Leadership Team medical department update reports.
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
• Business and operations lead for my MBA HyperCase Healthcare Innovations group. We are an interdisciplinary team between Weatherhead School of Management, Case Medical School, Engineering, Law, and other Colleges at Case Western Reserve University. We won 2nd place in the esteemed Morganthaler-Pavey Pitch Competition Research Track in May 2023. My team is developing a Biotech startup called VoxCor using Artificial Intelligence Voice Diagnostics with an innovative "Software as a Medical Device" (SaMD) product.
• Excellent communication skills, both verbal and written.

• Performed quality assurance to meet appropriate standards and facilitate improvement of processes. Conducted data mining, sophisticated analysis with business intelligence techniques translating data into useable information for leadership, and maintained monthly dashboard tracking of performance reports for the Service Chief and our 11 Pathologist Physicians. Developed performance reports for bi-annual CAP & VA Physician reporting needs.
• Updated and tracked our Service Physician Productivity Reports each month.
• Manage P&LMS VA Decision Support System and labor mapping updates each month for our approximately 120 employees and dozen departments. This tracks and defines the workload, credits, accounting, and efficiencies that is tied in with our Enterprise systems, application and products tracking systems.
• Update our employees relative value units (RVU's) and align productivity and workload valuations in the VA Managerial Cost Accounting System (MCA). This interconnects our enterprise operations with finance, accounting, HR, resource planning, and employee valuations.
• Prepared and routed Official Memo's for the Chief and Assistant Chief of P&LMS for official personnel and department actions with the Medical Staff and Director's Offices.
• Helped solve diverse program problems with in-depth analysis.
• Assisted Assistant Chief and Human Resources with innovatively resolving some increase in pay and reclassification considerations for some of our employee positions requests.
• Analyzed unstructured information to derive key insights.
• Served as primary Timekeeper for 5 of our departments, Key Security Control Officer, and FMLA Liaison Officer.
• Served on our Action Committee for Employees (ACE) Leadership team working on improving recognition, awards, promotions, recruitment, organizational stewardship, and administrative operational enhancements for our Service.
• Served as Secretary to the Chief with stellar customer service to all P&LMS guests, visitors, contractors, and executives with proper protocols and hospitality. Answered the phone for the Service Chief and provided other operational and communication support throughout the day as needed by the Chief.
• Served as primary approver for 2237 orders, supply, and service contract requests daily. Provided troubleshooting with logistics for order issues, questions, and follow up. Monitored the budget levels relative to our operational requests and needs for each of our approximately dozen departments.
• Assisted in renovation of P&LMS Admin Office and IT requests and troubleshooting solutions.
• Utilized advanced skills in several Microsoft, VA, and Windows 10 Enterprise level software to include Microsoft Office 365, Excel, Word, Powerpoint, Access Data Base Management Software, VISTA, CPRS, VATAS, MCA, and others.

• Developed a special project need solution for improved tracking of Veterans in Nursing Homes and non-VA agencies during the Covid-19 Pandemic. Worked with Nurses and Providers to track veterans at risk across State of Ohio. Developed innovative spreadsheet solution to manage complex information tracking and reports for leadership.
• Reviewed patient medical records for research needs, extracted relevant medical information for Covid-19 uses, and reviewed records for completeness and accuracy.
• Provided backup support to office staff by routing billing, decedent affair requests, and answering business office phones.
• Staffed VA Covid clinic for administration needs, calling patients, and scheduling critical appointments.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Ran the VA transportation ticket office, working with requests of veterans for travel needs.
• Served as backup for Ward Administration needs for VA PCAS.
• Fielded Veteran questions, and routed to appropriate offices or providers based on needs.

• Participated in the Fisher House Charity for Veterans legacy with world class Hotel and concierge services for Veterans and their families in need during their Hospital stays or procedures from out of town.
• Fielded calls, made Hotel reservations, developed and tracked complex room availability each day with an innovative spreadsheet system I designed.
• Provided thorough and concise briefings to incoming Hotel guests and escorted them to their room. I answered their questions and routed them to the appropriate departments as needed.
• Provided general program information, oriented them to the Cleveland area and its great offerings, and provided assistance.
• Communicated clearly with program staff and participants through written and digital correspondence.
• Participated in marketing, outreach and other visibility efforts.
• Analyzed program information to present innovative solutions to program supervisors.
• Performed clerical organization, answered phones and filed documentation for program manager.
• Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.

• Worked as a Pastoral Care Clinician for Patient, Staff, and Family needs. Resolved crisis and emotional issues through empathy, support, prayer and scripture.
• Counseled and provided care to patients with life-threatening illnesses to help families respond effectively to approaching death of loved one.
• Officiated special services such as weddings, funerals, baptisms and nursing home services.
• Led programs such as worship, study, fellowship and service opportunities.
• Communicated with interdisciplinary healthcare team to obtain pertinent information regarding patient's condition, family dynamics and health care teams' understanding of need for spiritual care. Worked closely with the Chief Operating Officer for University Hospitals.
• Conducted religious rites for sick patients and family members.

• Served as Chaplain for USAF Top Commands, to include Air Education and Training Command, Air Combat Command, Space Command (with Top Secret Security Clearance), Global Strike Command, Central Command, and hand selected for elite team Chaplain for Combined Joint Special Operations Command (Gen. McChrystal CJSOTF Commander taught at Yale and wrote a great book on our innovative leadership approach called "Team of Teams: New Rules of Engagement for a Complex World.") Also, hand selected for Chief of Chaplains special futuring and strategic planning project team, Bolling AFB, Washington D.C. with Pentagon Staff Leadership. Served on Active Duty from Jan 2003 - Dec 2013 and two more years through 2015 in the Ready Reserves.
• Served as Chaplain for the U.S. Embassy of Kuwait in 2004 and for Ambassador Paul Bremer's team as he served on the Iraqi Governing Counsel for the President of the United States. Provided Religious counsel and support for Generals, Heads of State, Embassy dignitaries, and top military leadership throughout the Middle East.
• Hand selected as Chaplain for Joint Chiefs of Staff European Nation development work "Shared Resilience 2012". Provided training for Eastern European partner Nations strengthening their goals to achieve NATO standing through interoperability, training in crisis response, disaster management, and medical and humanitarian assistance work.
• Officiated special services such as weddings, funerals, baptisms and Promotion ceremonies. Served as Chaplain to Civil Air Patrol USAF youth mentoring program.
• Led programs such as worship, study, fellowship and service opportunities.
• Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
• Managed office and maintained records and files to offload administrative duties from chaplain.
• Oversaw administration and management of all areas of ministry.
• Applied knowledge regarding crisis interventions to assist in emergency situations.
• Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
• Exceeded goals through effective task prioritization and great work ethic.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Maintained energy and enthusiasm in fast-paced environment.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.