Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Glenn

New Castle,DE

Summary

Driven Assistant Manager with proven expertise in staff supervision and customer relations, honed at Urban Air Trampoline and Adventure Park. Excelled in staff training and development, enhancing team performance and customer satisfaction. Skilled in money handling and reducing discrepancies, demonstrating a strong blend of leadership and financial acumen. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Urban Air Trampoline and Adventure Park
01.2020 - 02.2024
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Crew Trainer

McDonald's
04.2018 - 06.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Education

Diploma - HVAC Installation And Repair

Dawn Career Institute
Wilmington, DE
07.2023

High School Diploma -

William Penn High School
New Castle Delaware
06.2021

Skills

  • Money Handling
  • Staff Management
  • Staff Supervision
  • Workload Management
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development

Timeline

Assistant Manager

Urban Air Trampoline and Adventure Park
01.2020 - 02.2024

Crew Trainer

McDonald's
04.2018 - 06.2021

Diploma - HVAC Installation And Repair

Dawn Career Institute

High School Diploma -

William Penn High School
Matthew Glenn