Matthew Glithero
Troy,New York
Summary
Experienced bartender with a strong background in customer service, and team leadership. Proven track record of enhancing customer satisfaction and operational efficiency through innovative process improvements and effective staff training. Adept at managing inventory, controlling costs, and ensuring compliance with health and safety regulations. Seeking to leverage extensive experience and a proactive approach to contribute to a dynamic bar environment.
Overview
23
23
years of professional experience
Work History
Bar Manager
Finn's
06.2023 - 06.2024
- Spearhead all aspects of bar operations, from staff management and inventory control to customer service and financial reporting, ensuring adherence to health, safety, and liquor regulations.
- Lead collaborative efforts with the kitchen team to develop sustainability through innovative repurposing of leftover and overstock product, reducing waste and enhancing profitability.
- Cultivate a high-performing team by providing comprehensive training, feedback, and coaching, fostering an environment of continuous improvement and exemplary service standards.
- Strategically manage financial objectives to meet revenue targets and control costs, ensuring overall profitability and efficiency.
Specialist II, Phlebotomist
American Red Cross Biomedical Services
07.2020 - 11.2022
- Supervised all facets of blood drives, prioritizing quality, safety, and donor satisfaction.
- Delivered tailored on-the-job training, facilitating team growth and performance.
Bartender / Head Cellarman
Rare Form Brewing
09.2022 - 05.2023
- Earned the Cicerone Certified Beer Server accreditation, applying international standards and enhancing the quality of customer experience.
- Introduced standardized operating procedures for the roles of cellarman and bartender, streamlining operations.
- Managed and optimized production lines and storage facilities, driving operational efficiency.
Bartender
The Low Beat
05.2018 - 01.2020
- Thrived in high-pressure situations, effectively serving large volumes of customers during peak hours.
- Managed comprehensive opening and closing procedures, maintaining operational efficiency.
- Orchestrated themed events and conceptualized distinctive drink offerings in alignment with event themes.
Farm Volunteer
Worldwide Opportunities on Organic Farms
03.2016 - Current
- Oversaw daily farm operations across multiple states, ensuring adherence to industry standards and regulations.
Dog Walker/Petsitter
Hounds on the Hudson
10.2017 - 09.2019
- Devised bespoke care routines, ensuring personalized service and customer satisfaction.
- Maintained professional relationships with clients, providing exceptional customer service at all times.
Crane Operator / Skiff Pilot
Icicle Seafoods
05.2017 - 08.2017
- Managed comprehensive operations and maintained precise records, ensuring compliance with regulations.
Residential Manager, Direct Support Coordinator
Lexington, Fulton County ARC
07.2001 - 01.2017
- Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
- Ensured compliance with all state and federal regulations and guidelines pertaining to residential care facilities.
- Collaborated with interdisciplinary teams to develop comprehensive strategies for meeting each resident''s unique needs.
Skills
- Quality Assurance & Regulatory Compliance
- Team Leadership & Staff Management
- Process Improvement & Efficiency Optimization
- Training & Development
- Inventory Management & Cost Control
- Customer Service & Engagement
- Professional Communication & Training
- Financial Management & Reporting
- Compliance & Safety Standards
- Deductive Reasoning
- Improvement Recommendations
Timeline
Bar Manager
Finn's
06.2023 - 06.2024
Bartender / Head Cellarman
Rare Form Brewing
09.2022 - 05.2023
Specialist II, Phlebotomist
American Red Cross Biomedical Services
07.2020 - 11.2022
Bartender
The Low Beat
05.2018 - 01.2020
Dog Walker/Petsitter
Hounds on the Hudson
10.2017 - 09.2019
Crane Operator / Skiff Pilot
Icicle Seafoods
05.2017 - 08.2017
Farm Volunteer
Worldwide Opportunities on Organic Farms
03.2016 - Current
Residential Manager, Direct Support Coordinator
Lexington, Fulton County ARC
07.2001 - 01.2017
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