MATTHEW GOGGIN
Boston,MA
Summary
Strategic client delivery and customer success leader with 20+ years of experience driving SaaS-based cloud transformation and delivery outcomes across enterprise environments. Proven ability to manage customer portfolios, lead cross-functional teams, and align delivery execution to business objectives.
Experienced in driving customer satisfaction, delivery consistency, and operational performance, with accountability for forecasting, renewals, and consumption growth. Recognized for building trusted relationships with senior stakeholders and delivering measurable business outcomes.
Overview
28
28
years of professional experience
Work History
MICROSOFT
Customer Success Account Manager (CSAM)
01.2020 - 08.2025
- Led delivery execution and customer outcomes across enterprise Healthcare & Life Sciences clients.
- Managed a portfolio of 3 strategic enterprise accounts (up to 8–12 total) with approximately $5M in annual revenue, including $2M in Azure consumption and $3M in services spend
- Owned renewals, consumption planning, and forecasting, ensuring alignment to growth targets and customer outcomes
- Consistently exceeded performance expectations, achieving 7 consecutive quarters above plan against 10–15% YoY growth targets
- Led delivery execution across accounts, ensuring alignment to customer objectives and operational performance
- Established structured engagement rhythms including stakeholder reviews, risk tracking, and cross-functional alignment
- Acted as escalation lead for high-impact customer situations, driving resolution and maintaining customer confidence
- Achieved 113% ACR attainment and 142% services consumption revenue, exceeding key KPIs
- Drove 38% YoY growth within a key enterprise account
- Identified and developed opportunities including $1.5M Copilot and $912K modernization initiatives
- Orchestrated delivery across engineering, support, and partner teams to ensure successful outcomes
- Led global initiatives including a 20,000+ participant Zero Trust program across 94 countriesLead customer success strategy and execution for enterprise Healthcare & Life Sciences clients, driving adoption, retention, and long-term value realization.
- Managed a portfolio of 3 strategic enterprise accounts (up to 8-12 total) with approximately $5M in annual revenue, including $2M in Azure Consumed Revenue and $3M in services spend.
- Partner with Director and VP-level stakeholders to align cloud strategy, security initiatives, and business priorities.
- Owned renewal alignment, consumption planning, and forecasting across Azure, Microsoft 365, and Dynamics 365.
- Consistently exceeded performance targets, achieving 7 consecutive quarters above plan against 10-15% YoY growth expectations.
- Drove 38% YoY Azure Consumed Revenue growth within a key enterprise account.
- Achieved 113% ACR attainment and 142% services consumption revenue, exceeding key performance metrics.
- Identified and developed new opportunities including $1.5M Copilot and $912K modernization initiatives.
- Led resolution of high-impact customer challenges, aligning stakeholders and internal teams.
- Fully consumed proactive services and credits 6 months ahead of schedule, maximizing customer investment.
- Designed and led a global Zero Trust initiative spanning 94 countries and 20,000+ participants.
- Recognized for leadership, mentorship, and driving alignment across account teams.
MICROSOFT
Technical Account Manager (TAM)
01.2015 - 01.2020
- Supported delivery execution, service performance, and risk mitigation across enterprise clients
- Contributed to turnaround of a high-risk account, supporting 60% growth and successful renewal
- Delivered modernization initiatives improving service delivery and customer outcomes
- Maintained strong operational performance including 100% compliance and ~75% utilization
- Exceeded targets with 244% attainment in enhanced solutions
HARRIS CORPORATION
Pacific District Manager
01.2007 - 01.2014
- Owned P&L for $5M+ portfolio, managing financial performance, operations, and service delivery.
- Led a team of 11 across supervisory and individual contributor roles, driving operational performance and managing district budgets.
- Led regional teams and ensured alignment to customer expectations and business goals.
- Managed staffing, budgets, and operational execution across the district.
- Drove process improvements and program-wide initiatives to enhance delivery efficiency.
- Recognized for consistent delivery excellence and quality performance.
HARRIS CORPORATION
Technical Project Manager
01.2006 - 01.2007
- Led end-to-end delivery of technical projects from requirements through implementation.
- Coordinated cross-functional and geographically distributed teams.
- Managed execution, timelines, and stakeholder communication.
UNITED STATES MARINE CORPS
Data Communications Chief
01.1998 - 01.2006
- Led a 55-person communications unit supporting mission-critical operations for 700+ users.
- Directed network design, deployment, and operations in high-pressure environments.
- Managed $1M+ in assets and ensured operational readiness.
- Established SOPs and governance models to improve execution.
- Awarded Navy and Marine Corps Achievement Medal and Combat Action Ribbon.
Education
Bachelor of Science - Business Economics
Hawaii Pacific University
01-2015
Skills
- Client Delivery Leadership
- Portfolio Management
- Escalation & Issue Resolution
- Delivery Governance
- Cross-Functional Execution
- Stakeholder Management
- Risk Management
- SaaS & Cloud (Azure, M365, D365)
Timeline
MICROSOFT
Customer Success Account Manager (CSAM)
01.2020 - 08.2025
MICROSOFT
Technical Account Manager (TAM)
01.2015 - 01.2020
HARRIS CORPORATION
Pacific District Manager
01.2007 - 01.2014
HARRIS CORPORATION
Technical Project Manager
01.2006 - 01.2007
UNITED STATES MARINE CORPS
Data Communications Chief
01.1998 - 01.2006
Bachelor of Science - Business Economics
Hawaii Pacific University