Matthew Gomez

• Monitored employee performance for compliance with regulations and policies.
• Supervised field operations teams to complete projects within established timelines.
• Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Planned and scheduled field activities according to set timelines and order of operations.
• Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
• Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
• Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
• Elevated team morale and reduced turnover by recognizing outstanding performances and providing constructive feedback.

Great multitasker, customer friendly, team player, sufficient learner

• Resolved concerns with products or services to help with retention and drive sales.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Demonstrated items to customers and created customer awareness, interest and sales.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Offered basic technical support for clients on wide range of company products.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.

• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Aggressively pursued competitive accounts by differentiating company from competitors.