MATTHEW GONZALBEZ
Plant City,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Collision Estimator
Joe Hudson Collision Center
02.2023 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
SERVICE ADVISOR
RV ONE
01.2020 - 12.2022
- Maintained vehicle records by recording and filing all service and repairs
- Boosted revenue by successfully building strong connection with customers and upselling orders
- Communicated effectively with customers on current and future problems and repairs that need to be addressed
- Generated approximately $825,000 in revenue year-to-date in 2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
SECURITY FORCES
UNITED STATES AIR FORCE
03.2016 - 02.2022
- Monitored and authorized entrance and departure of employees and visitors on military establishment
- Enforced all laws and ordinances on military establishment
- Responded immediately to calls involving automobile accidents and criminal activity
- Conducted security checks on vehicles entering the premises, mitigating risks associated with unauthorized access or contraband materials.
- Monitored central alarm systems for fire, intrusion, and duress alarms.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Investigated incidents and wrote detailed reports for superior review.
SERVICE ADVISOR
REGAL AUTOMOTIVE GROUP
04.2017 - 12.2020
- Maintained vehicle records by recording and filing all service and repairs
- Boosted revenue by successfully building strong connection with customers and upselling orders
- Communicated effectively with customers on current and future problems and repairs that need to be addressed
SERVICE ADVISOR
LAKELAND CHRYSLER
01.2013 - 04.2017
- Maintained vehicle records by recording and filing all service and repairs
- Boosted revenue by successfully building strong connection with customers and upselling orders
- Communicated effectively with customers on current and future problems and repairs that need to be addressed
Education
SECURITY FORCES CERTIFICATION -
UNITED STATES AIR FORCE
01.2016
HIGH SCHOOL DIPLOMA -
LAKELAND SENIOR HIGH SCHOOL
01.2014
Skills
- Exceptional communication skills
- Customer service and focus
- Firearm and explosives handling
- Critical thinking
- Creative problem solver
- Military security
- Auto Body Repair Knowledge
- Damage Assessment
- Cost Estimation
- Insurance procedures
- Photographic Evidence
- Vehicle Inspection
- Estimating Techniques
- Parts Ordering
- Claims Processing
- Repair Planning
- Diagnostic Tools
- Suspension Repair
- Collision Avoidance
- Labor Costing
- Electrical Systems
- Detailing Techniques
- Air Conditioning Repair
- Schedule Coordination
- Customer Relationship Management
- Software expertise
Timeline
Collision Estimator
Joe Hudson Collision Center
02.2023 - Current
SERVICE ADVISOR
RV ONE
01.2020 - 12.2022
SERVICE ADVISOR
REGAL AUTOMOTIVE GROUP
04.2017 - 12.2020
SECURITY FORCES
UNITED STATES AIR FORCE
03.2016 - 02.2022
SERVICE ADVISOR
LAKELAND CHRYSLER
01.2013 - 04.2017
SECURITY FORCES CERTIFICATION -
UNITED STATES AIR FORCE
HIGH SCHOOL DIPLOMA -
LAKELAND SENIOR HIGH SCHOOL
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