Crystal Cruz
Cleveland,TX
Summary
Friendly professional dedicated to providing exceptional service to clients through delivery of beauty services. Energetic professional with excellent skill and technique. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FEMA
Cleveland, TX
10.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Lash Technician
Self-employeed
Cleveland, TX
10.2022 - Current
- Demonstrated knowledge of different types of false eyelashes available including mink, silk, faux mink and human hair lashes.
- Took pictures before and after each procedure in order to document results achieved.
- Provided follow-up calls or emails after treatment to ensure client satisfaction.
- Performed lash extensions, classic and volume sets, as well as lash lifts for clients.
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Followed strict hygiene standards at all times while performing treatments.
- Organized appointments according to availability while ensuring that no double bookings occurred.
- Built strong relationships with customers by providing exceptional customer service.
Education
High School Diploma -
Pasadena High School
Pasadena, TX06-2015
Skills
- Classic lash technique
- Mega volume technique
- Volume lash technique
- Precision lash placement
- Account updating
- Appointment scheduling
Languages
Spanish
Professional
Certification
- Lash Tech Certification
Timeline
Customer Service Representative
FEMA
10.2024 - Current
Lash Technician
Self-employeed
10.2022 - Current
- Lash Tech Certification
High School Diploma -
Pasadena High School
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