Matthew Gonzales
Albuquerque,NM
Summary
With a proven track record in the transportation and customer service sectors, including a pivotal role at Verizon, I excel in commercial driving and managing high-stress situations. My expertise in safe driving practices and strong work ethic has consistently enhanced operational efficiency and customer satisfaction, without compromising safety or quality.
Overview
1
1
Certification
Work History
CDL Truck Driver
Film Industry
Albuquerque, NM
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Customer Service Representative
Verizon
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Operations Manager/driver
Prezleigh Trucking
Albuquerque, NM
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Taos High School
Taos, NMSkills
- Strong work ethic
- Commercial driving
- Safe driving
- Class A commercial Driver's license
- Safe driving practices
- Transportation safety
- Delivery scheduling
Certification
CDL Class A
- DOT Medical Examiner's Certificate - Federal Motor Carrier Safety Administration (FMCSA).
- Passenger Endorsement – Department of Motor Vehicles (DMV)/NM
- Doubles/Triples Endorsement – Department of Motor Vehicles (DMV)/NM.
- Tanker Endorsement – Department of Motor Vehicles (DMV)/NM.
- Hazardous Materials Endorsement (HME) - Transportation Security Administration (TSA).
- Commercial Driver's License (CDL) - Department of Motor Vehicles (DMV)/NM.
- Forklift Certification
Timeline
CDL Truck Driver
Film Industry
Customer Service Representative
Verizon
Operations Manager/driver
Prezleigh Trucking
Taos High School