Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Matthew Gonzales

San Antonio,TX

Summary

Dynamic hospitality professional with extensive experience at Hilton Palacio Del Rio, excelling in customer service and effective multitasking. Proven ability to foster positive relationships and enhance dining experiences while maintaining high standards of cleanliness and sanitation. Skilled in reservation coordination and adept at thriving in high-volume environments.

Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.

Overview

2
2
years of professional experience

Work History

Hostess

Hilton Palacio Del Rio
11.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations , answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Answered phone calls to take orders, give information and document reservations.
  • Provided patrons with estimated waiting times during peak service hours.
  • Advised customers about special offerings and menu items to help drive sales.
  • Promoted business loyalty by fostering positive customer relationships.

Team Member

Good N Crisp
07.2024 - 09.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked is a fast paced environment and kept the flow of traffic without getting overwhelmed

Dishwasher

Wok Inn Asian Cafe
06.2023 - 09.2023
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.

Education

High School Diploma -

Frank Tejeda Academy
San Antonio, TX
06-2025

High School Diploma -

Stevens High School
San Antonio, TX
01-2025

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Hospitality service expertise
  • Table bussing
  • Food running
  • High volume dining
  • Reservation coordination
  • Restaurant operations
  • Food production

Interests

  • love to sing
  • very talkative
  • I love listening to music

Timeline

Hostess

Hilton Palacio Del Rio
11.2024 - Current

Team Member

Good N Crisp
07.2024 - 09.2024

Dishwasher

Wok Inn Asian Cafe
06.2023 - 09.2023

High School Diploma -

Frank Tejeda Academy

High School Diploma -

Stevens High School

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Matthew Gonzales