Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Gonzalez

Weslaco

Summary

With a proven track record at Sleep Number Corporation, I excel in enhancing customer satisfaction and building high-performing teams. My expertise in operations management and exceptional leadership skills have significantly improved business outcomes. Achievements include overhauling customer service protocols, leading to a notable increase in satisfaction scores.

Overview

16
16
years of professional experience

Work History

Manager

Sleep Number Corporation
09.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.

Manager

Russell Cellular Verizon Wireless
08.2021 - 09.2023
  • Inspired staff to improve productivity and job involvement.
  • Accomplished multiple tasks within established timeframes.
  • Ensured high-level service by maintaining communication lines.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed, and hired team members to enhance workforce.
  • Defined clear targets and objectives and communicated to other team members.

Assistant Manager

My Wireless AT&T
03.2021 - 08.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager

Connectivity Wireless
04.2018 - 03.2021
  • Led sales floor activities, coached and developed representatives to achieve targets, and oversaw daily store operations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Team Leader Manager

My Peak Wireless
11.2017 - 04.2018
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Operations Manager

Overdrive LLC
08.2016 - 04.2018
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Supervisor

BlueWave Express
05.2017 - 11.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

General Laborer

REPCON
05.2015 - 09.2017
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.

Stock Supervisor

Kipling-VF
11.2016 - 08.2017
  • Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
  • Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.

Sales Associate

Bath & Body Works
11.2015 - 07.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Teacher's Assistant

Progreso ISD
10.2008 - 05.2016
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.

Education

N/A - Graphic And Digital Design

South Texas College
McAllen, TX

HS Diploma -

Progreso High School
Progreso, TX
05.2007

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Performance evaluations
  • Business administration

Timeline

Manager

Sleep Number Corporation
09.2023 - Current

Manager

Russell Cellular Verizon Wireless
08.2021 - 09.2023

Assistant Manager

My Wireless AT&T
03.2021 - 08.2021

Assistant Manager

Connectivity Wireless
04.2018 - 03.2021

Team Leader Manager

My Peak Wireless
11.2017 - 04.2018

Supervisor

BlueWave Express
05.2017 - 11.2017

Stock Supervisor

Kipling-VF
11.2016 - 08.2017

Operations Manager

Overdrive LLC
08.2016 - 04.2018

Sales Associate

Bath & Body Works
11.2015 - 07.2017

General Laborer

REPCON
05.2015 - 09.2017

Teacher's Assistant

Progreso ISD
10.2008 - 05.2016

N/A - Graphic And Digital Design

South Texas College

HS Diploma -

Progreso High School

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Matthew Gonzalez