Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Matthew Gonzalez

Piedmont

Summary

Dynamic professional with a background in personnel management, skill development, operations and sales. Passionate about driving team/individual success and achieving excellence through strategic leadership and continuous improvement techniques. Dedicated to maximizing productivity and fostering a positive work environment.

Overview

6
6
years of professional experience

Work History

Sales Executive - Mobility

AT&T
06.2025 - Current
  • Achieve sales goals by cultivating and securing new client opportunities.
  • Secure proposal meetings with potential business clients to present personalized product and/or service solutions.
  • Deliver exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Utilize CRM software to track sales opportunities and manage customer interactions for improved follow-up.
  • Analyze sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.

Assistant Store Manager

AT&T
04.2022 - 06.2025
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Supervised daily store operations, ensuring adherence to company policies and procedures.
  • Managed scheduling and staffing needs, optimizing workforce efficiency and productivity.
  • Resolved customer inquiries and concerns promptly, maintaining high satisfaction rates.
  • Conducted regular audits of store processes, identifying areas for operational enhancements and compliance adherence.
  • Submitted daily development documentation after in person coaching conversations, based on performance and behaviors, to identify trends/gaps and create specific success plans.

Paycom Specialist

Paycom
11.2021 - 04.2022
  • Managed clients' Paycom systems through consistent email communication, zoom calls to train clients and phone calls to assist team's clients.
  • Acquired knowledge in HR areas such as payroll, benefits, scheduling, applicant tracking, etc. to be able to help clients better understand and correctly use the system.
  • Worked with Tax team to provide clients with end of year tax forms for business/employees

Retail Sales Consultant

AT&T
08.2019 - 04.2022
  • Provided exceptional customer service by addressing concerns and resolving issues effectively.
  • Consistently exceeded sales goals through upselling products and services during customer interactions.
  • Worked with sales event team to increase sales opportunity outside of store walls.
  • Supported team members in achieving collective sales goals through collaboration, encouragement, and sharing best practices.
  • Assisted management with operational tasks and acted as manager on duty when needed.

Education

High School Diploma -

Veterans Memorial High School
06-2015

Skills

  • Customer service
  • Communication
  • Leadership
  • Management
  • Effective presentation skills
  • Documentation and reporting
  • Strategic planning
  • Operations management
  • Detail-oriented organization

Languages

English
Spanish

Timeline

Sales Executive - Mobility

AT&T
06.2025 - Current

Assistant Store Manager

AT&T
04.2022 - 06.2025

Paycom Specialist

Paycom
11.2021 - 04.2022

Retail Sales Consultant

AT&T
08.2019 - 04.2022

High School Diploma -

Veterans Memorial High School

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