Matthew Goode
New York,NY
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Office Operation Clerk-Temporary Assignment
2512 LAUNDRY SERVICE, LLC
05.2023 - 01.2024
- Answered, intersected, and directed all calls to the proper channels
- Streamlined GroupMe posters for Delivery Driver Operation, Laundry Specialist Operation, Marketing Operation, Office Operation, Human Resource Operation, and General Operation
- Interacted with customers by phone, email, or in-person to provide information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Guest Service Associate
CUSHMAN AND WAKEFIELD SERVICES
12.2021 - 04.2022
- Receptionist/Switchboard Operator answering all domestic and international calls for the New York Head Quarters
- Maintained up-to-date information of the current happenings in the company such as Certificate of Insurance, Auto Claims, 401ks, personal and commercial insurances, and High-End Net worth insurances
- Responded to all facility inquiries and complaints, assessed problems, and took the necessary corrective action
- Created work orders and assigned work orders to the engineering staff, subcontractors, and vendors
- Reported on opened, closed work orders, and checked the status of open work orders with the assigned party
- Coordinated scheduling for conference rooms in reservation system, including audio visual equipment, catering (via email), room layout, and signage.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Executive Assistant to Administration, Housing, FNS, Health Home and Health Services
HARLEM UNITED
05.2013 - 08.2021
- Maintain leader’s calendar, including scheduling meetings, appointments, speaking engagements, and travel arrangements
- Including accommodations, transportation, and meals and promptly course correct and steer to closure for unexpected changes
- Coordinated complex scheduling and calendar management, as well as content and flow of information to the leader
- Prepared, reconciled, and sent expense reports for the leader and support as delegate approver for his team
- Organized, planned, and supported events and meetings with internal team and customers
- Composed and prepared letters relating to routine correspondence and annual events
- Scheduled meetings and aided in the preparation and distribution of meeting agendas and materials
- Routinely performed a wide variety of support duties such as printing, faxing, mail/overnight packages, copying, filing, email/messages, sorting and keeping e-mail and address directories
- Completed a variety of special projects including creating PowerPoint presentations, Excel dashboard/reports, and Word agenda material
- Assigned from time to time, including supporting other units or Executives as needed
- Determined priority of matters of attention for the Senior Vice President, redirected matters to relevant stakeholders, or managed matters personally, as appropriate
- Kept the leader/key players advised of time-sensitive and priority issues, ensuring proper follow-up.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
File Clerk- Intern
NYC HOUSING PRESERVATION AND DEVELOPMENT
01.2013 - 05.2013
- Maintained employee records for all city employees.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Prevention Outreach Specialist
FUND FOR PUBLIC HEALTH OF NEW YORK
01.2010 - 05.2010
- Identified patients’ barriers of care with specific chronic illnesses utilizing eClinical Works.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Networked across New York to build new connections and make initial contacts with prospects.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
Direct Marketing Associate
CITYMEALS-ON-WHEELS
01.2008 - 01.2009
- Generated $4.3 million for special projects, corporate donations, and seasonal fundraising for the agency; created and administered holiday cards for seasonal fundraising; raised $825,000 for Holiday Season 2008
- Developed and supervised a rapport with 814 donors to ask for funds needed to feed New York’s aging population; raised $12,000 for Month of Sunday Club every month using Raiser Edge.
Education
Masters - Public Administration
METROPOLITAN COLLEG OF NEW YORK
New York, NYBA - Fine Arts
COLLEGE OF NEW ROCHELLE
New Rochelle, NYSkills
- Telephone Etiquette
- Customer Satisfaction
- Prioritization
- Database entry
- Administrative Support
- Relationship Building
- Administrative tasks
Timeline
Office Operation Clerk-Temporary Assignment
2512 LAUNDRY SERVICE, LLC
05.2023 - 01.2024
Guest Service Associate
CUSHMAN AND WAKEFIELD SERVICES
12.2021 - 04.2022
Executive Assistant to Administration, Housing, FNS, Health Home and Health Services
HARLEM UNITED
05.2013 - 08.2021
File Clerk- Intern
NYC HOUSING PRESERVATION AND DEVELOPMENT
01.2013 - 05.2013
Prevention Outreach Specialist
FUND FOR PUBLIC HEALTH OF NEW YORK
01.2010 - 05.2010
Direct Marketing Associate
CITYMEALS-ON-WHEELS
01.2008 - 01.2009
Masters - Public Administration
METROPOLITAN COLLEG OF NEW YORK
BA - Fine Arts
COLLEGE OF NEW ROCHELLE