Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Goodman

Minneapolis,MN

Summary

Detail-oriented, flexible, and highly reliable Worker with a history of effectively serving vulnerable populations (DD, MI/SU, Homeless). Background in housing navigation, residential crisis, Rule 79 Case Management, and AFC, looking for growth and long-term stability. Have held multiple supervisory positions in the past, but have spent even more years as a direct service worker, providing a strong appreciation for all aspects of an agency. Have demonstrated a career-long pattern of skill and effectiveness in fostering relationships with both clientele and community partners - as well as valuing and respecting team members - to achieve agency's mission.

Overview

23
23
years of professional experience

Work History

Mental Health Practitioner

RHSC, Inc. / Hovander House
07.2019 - Current
  • Screened and coordinated admissions with community providers, particularly metro-area hospitals, PHP programs, and ACT-teams. Completed psycho-social intakes, set up resident files (both online and hard files), and coordinated services with case managers, hospitals, guardians, SU treatment-agencies, etc. Conducted risk assessments, and formulated crisis plans and treatment plans. Scheduled and tracked appointments for newly on-boarded residents, and consistently provided alerts to co-workers.
  • Engaged with and monitored residents for changes in behaviors. Communicated observations to team, including prioritization of potentially risk-associated behaviors, as well as vulnerabilities.
  • Completed discharges (and all associated data-tracking), and was appointed agency-wide data-tracking duties at the advisement of the Director, including length-of-stay, daily census, counties of responsibility, discharge placements, etc. Initiated referral data tracking voluntarily.
  • Recommended and incorporated a number of enhancements to existing procedures, to better prepare and expedite admissions, and improve organization, communication, and efficiency across all shifts. Bolstered admissions numbers through voluntary outreach and coordination with hospitals.
  • Encouraged residents to develop and utilize coping and problem-solving skills in order to attain greater mental health stabilization and independence.
  • Administered medications, counted narcotics each shift, and documented all med-related activities into medical records. Took temps and blood pressure readings, and administered PRN's.
  • Documented encounters in detail daily utilizing 'EPIC' hospital medical records.
  • Was flexible in repeatedly providing cross-agency coverage in order to help the organization deal with COVID-related needs. Voluntarily covered numerous holidays to assist with staffing issues.
  • Provided housing and SU-treatment resources and guidance to clients and to staff.
  • Helped train in new staff by reviewing policies and work responsibilities, coaching tasks, as well as navigating through online systems. Was entrusted with providing trainings on various elements of documentation (daily progress notes, billable 'hit' notes, discharges, etc).

Program Manager

RHSC Inc. / Safe Alternatives
08.2014 - 04.2019
  • Provided 1:1 Supervision with team members to assess concerns and help provide resource ideas and conflict resolution. Provided both positive reinforcement and corrective measures. Completed reviews. Oversaw daily operations.
  • Handled all incoming referrals. Screened for eligibility, by providing assessment and gathering additional information from providers as needed, such as Client resources, barriers, and timelines. Entered Clientele into behavior health records.
  • Assumed and executed housing searches for staff who were absent and/or on leave. Clientele included both single-adults and families.
  • Enhanced agency outreach to various agencies by expediting referral call-backs and attending partner staff meetings to explain services. Identified and increased networking with Wilder and the South East Asian community to strengthen outreach to that population. Also achieved strengthened agency partnership with Ujaama, an agency serving African males.
  • Worked with various subsidy agencies (i.e. MHR, PHA, Metro HRA) to assist Clientele with utilizing their vouchers in a timely and accurate manner. Assisted with requisition and approval of time-sensitive extensions as needed. Advocated to negotiate rents and deposits, as well as acceptance for housing.
  • Partnered with other agencies to explain client needs and help secure resources (such as damage deposits). Advocated for clientele to help them access resources. Worked to defuse potential process conflicts, and to help deescalate clients in crisis.
  • Provided research and County-wide trainings to community treatment staff regarding successful methods for partnering with landlords.
  • Built and continually added to Landlord database information. Requested and secured additional Landlord contact information from Subsidy Agencies in the community.
  • Helped recruit, hire, and train staff.
  • Assisted with developing forms for Credible Behavioral software. Oversaw staff usage of Credible. Am currently assisting with the design of forms, and report generation within EPIC software, which the team will be transitioning to in April '18.
  • Led on the collection of all county reporting for Safe Alternatives, including: semi-annual housing search outcomes; Satisfaction surveys; and 1-year follow-ups. Helped design new metrics for prospective new programs (CSP and LRP).
  • Oversaw Rule 79 Case Management services from 1/'15 - 3/'16.
  • Served on the Ramsey County Case Management Training Committee from '14 - '16.

Rule 79 Case Manager / Housing Support Counselor

RHSC Inc. / Safe Alternatives
11.2004 - 12.2014
  • Provided Rule 79 Case Management duties to a small caseload of clients, including: completion of ICSP, FA, Crisis Plan, and billable "monthly contact" paperwork.
  • Maintained an on-going caseload of housing search Clientele simultaneous to Case Managing. Assisted Clientele with locating and securing affordable, long-term housing.
  • Linked clients to financial resources, such as General Assistance, Emergency Assistance, and Bridging Furniture.
  • Coordinated with a wide array of community providers in cooperating to provide effective services to Clientele. Providers included: Subsidy Technicians, Rep Payees, Psychiatrists, Financial Workers, and Case Managers.
  • Conducted 1:1 intakes, screed Clients for program eligibility.
  • Completed all documentation (including progress notes) with accuracy and expediency.

Education

Bachelor of Science - Social Work

Winona State University
Winona, MN
2000

Skills

- Excellent Team Member
- Flexible and Adaptable
- Attention to Detail
- Extremely Reliable

- Strong Rapport-Building

- Varied Background (Case Mgmt, Adult Foster Care, Housing, Extended Service/IRTS)

- Inquisitive and Coachable

- Hard-working

- Consistent history of being given additional responsibilities

- Strong written skills (documentation, referrals, emails, etc)

Timeline

Mental Health Practitioner

RHSC, Inc. / Hovander House
07.2019 - Current

Program Manager

RHSC Inc. / Safe Alternatives
08.2014 - 04.2019

Rule 79 Case Manager / Housing Support Counselor

RHSC Inc. / Safe Alternatives
11.2004 - 12.2014

Bachelor of Science - Social Work

Winona State University

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Matthew Goodman