Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Reference
References
Timeline
Generic

Matthew Goodwin

Huntsville,AL

Summary

I've been in the Hvac Industry since 2006. I started My Journey in Commerical Duct work. I went to NARS in 2011 and Graduated. I then became a Technician With Hutchens company . After 8 years at Hutchens Company and 2 at Aireserv. I moved on to integrity Services as their Service and Install Manager. I learned how to Manage and was successful. After that, I thought it was time for another challenge and went into sales. I flew to Texas for Sales Training. I struggled for the first 6 months in sales but Put myself through another sales training with Weldon Long. I eventually won awards for Revenue . I've been successful as a Technician, Sales and Management. At this Time in My career im looking for a very long term Position i can eventually retire from.

Im a very dependable , Hard working person Who wants better myself .

Overview

5
5
years of professional experience
1
1
Certification

Work History

Comfort Consultant

Thomas Hvac
Meridianville, AL
12.2022 - Current
  • I Go on sales calls. Including Marketing and Tech Generated leads
  • Assisted customers in selecting the best comfort solutions for their homes and businesses.
  • Once Job Sales, I create a Material list and Meet Installers on Job to help Manage the Install
  • After Job is complete ,i Perform a walk through and inspect everything.
  • After completion , I meet with Customer and make sure they are Satisfied.
  • I also work as a Technician
  • I run Service, Repairs and Maintenance calls when Technicians are Behind
  • Troubleshot any malfunctions or problems with comfort systems.

Service Manager

Thomas Hvac
Meridianville, AL
07.2021 - Current
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created detailed reports on service activities for senior management review.
  • Trained new employees on the use of customer relationship management software systems.
  • Producted Interviews and Hired Technicians as needed
  • Helped Technicians reach their Goals
  • I Turned in time and Commission reports to HR for Payroll

Home Comfort Advisor

Aireserv
Huntsville, AL
12.2020 - 12.2021
  • Assisted customers in selecting the best comfort solutions for their homes and businesses.
  • Provided detailed product information to clients, including features and benefits of different products.
  • Demonstrated how to use various comfort systems to customers.
  • Created customized plans that matched each customer's individual needs.
  • Performed maintenance on existing comfort systems, ensuring optimal performance.
  • Advised customers on the most cost-effective methods for improving their home or business environment.

Comfort Advisor

Conditioned air solutions
Huntsville, AL
01.2021 - 07.2021
  • Provided customers with detailed information on the benefits of energy efficient systems and products.
  • Conducted in-home consultations to diagnose customer needs and present comfort solutions.
  • Created sales proposals for prospective clients, outlining the proposed system installation or replacement.
  • Developed and maintained relationships with existing customers through follow up visits and phone calls.
  • Assisted customers in selecting proper HVAC systems based on budget, lifestyle, and home size.
  • Performed maintenance checks on air conditioning units to ensure optimal performance levels.
  • Inspected residential air ducts for signs of wear or damage.
  • After Unit Sold, i would create Material list.
  • Met installers on Job and Managed Install

Service Manager

Integrity Services .
Madison , AL
02.2019 - 12.2020
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Trained new employees on the use of customer relationship management software systems.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Hired and trained service department staff to drive performance.
  • Motivated and supported employees to maintain low turnover.
  • I Managed Install team as well

Education

High School Diploma -

Franklin County High School
Winchester, TN
05.2001

Skills

  • Money Handling
  • Work Planning and Prioritization
  • Budget Control
  • Schedule Management
  • Project Planning
  • Service Quality Management
  • Relationship Building
  • Customer Service Management
  • Conflict Resolution
  • Shift Scheduling
  • Employee Training and Development
  • Goal Setting
  • Estimating and Quoting
  • Inventory Management
  • Staff Supervision
  • New Employee Hiring
  • Goal-Oriented
  • Technical Troubleshooting
  • Staff Motivation
  • Positive Attitude
  • Problem-Solving
  • Project Management
  • Trustworthy and Honest
  • Crew Leadership
  • Critical Thinking
  • Leadership Development
  • Staff Management
  • Technical Support

Affiliations

I have been Married for 17 years. I have 1 Son who's a Freshman At The University of Alabama. My activities revolve around spending time with my Family.

Accomplishments

  • Platinum Performer Over $200k in Revenue . This reward is given to the top technician in the country for Aireserv. Over 220 Locations
  • Heavy Hitters award. Over 2 Million in a year with average ticket over 12k
  • Employee of the year
  • Employee of the month

Certification

  • Home Comfort advisor Sales Training
  • Weldon long Sales Traininng
  • North Alabama Refrigeration School (NARS)
  • Management Leadership Training
  • EPA Universal

Reference

Nathan Bonner- Owner of Integrity Services-

256-318-4503

Charlotte Suber -Aireserv Operations Manager 256-990-2948

References

References available upon request.

Timeline

Comfort Consultant

Thomas Hvac
12.2022 - Current

Service Manager

Thomas Hvac
07.2021 - Current

Comfort Advisor

Conditioned air solutions
01.2021 - 07.2021

Home Comfort Advisor

Aireserv
12.2020 - 12.2021

Service Manager

Integrity Services .
02.2019 - 12.2020

High School Diploma -

Franklin County High School

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Matthew Goodwin