Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Goolsby

Granbury

Summary

Dynamic professional with extensive experience as a Tanker Truck Driver at Carpenter's Milk Service, recognized for exceptional customer service and problem resolution. Proven ability to maintain meticulous records and ensure safety compliance while delivering on-time shipments. Strong interpersonal communication skills foster lasting relationships, enhancing overall customer satisfaction.

Overview

18
18
years of professional experience

Work History

Tanker Truck Driver

Carpenter's Milk Service
Stephenville
03.2025 - Current
  • Maintained safe driving habits to protect property and general public on roadways.
  • Adhered to safety regulations while operating tanker truck on highways and local roads.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Provided courteous customer service when delivering fuel or picking up empty tanks from customers' sites.
  • Maintained accurate records of all deliveries, pickups, and other relevant information for each trip.
  • Monitored gauges during delivery process to ensure proper amount of product is delivered.
  • Refueled tankers as needed in accordance with company policies and procedures.
  • Responded quickly and appropriately in emergency situations such as road hazards or mechanical failures.
  • Processed shipment documents neatly and efficiently for each load.
  • Ensured that paperwork was completed accurately before beginning a trip or returning home after a run.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Parts Delivery Driver

Britain Chevrolet
Greenville
10.2023 - 02.2024
  • Logged deliveries and pickups and quickly loaded and unloaded deliveries.
  • Maintained records of deliveries, including customer signatures.
  • Organized and inventoried parts for delivery.
  • Resolved customer complaints in a professional manner.
  • Followed all safety regulations while operating company vehicle.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Strengthened customer relationships with prompt and professional service.
  • Ensured paperwork was completed correctly before delivering parts.
  • Processed shipment documents neatly and efficiently for each load.
  • Obtained customer signature on receipt for pickup or delivery.
  • Responded to customer inquiries in a courteous manner.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Presented order bills and collected payments for deliveries.
  • Built rapport with local store owners and key customers to promote repeat business.
  • Utilized GPS navigation systems to find most efficient routes for deliveries.
  • Checked orders for accuracy prior to delivery.
  • Delivered parts to customers in a timely manner.
  • Communicated with customers regarding orders, returns, and exchanges.
  • Managed time effectively to ensure deliveries are made according to schedule.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.

Truck Driver

Heartland Express
North Liberty
09.2019 - 09.2023
  • Worked well with dispatchers to communicate route and schedule changes.
  • Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
  • Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
  • Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Processed shipment documents neatly and efficiently for each load.
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Managed personal driving time according to Hours of Service regulations.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Certified Personal Trainer

Bailey's Gym
Neptune Beach
04.2014 - 08.2019
  • Resolved member and guest complaints or notified supervisor for solutions.
  • Developed personalized fitness programs tailored to individual client needs and goals.
  • Maintained customer-focused approach that increased personal trainer service sales.
  • Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
  • Monitored clients' progress, assessed weaknesses, and adjusted training plans accordingly.
  • Assisted clients with developing reasonable diets and nutritional guidelines.
  • Observed participants during classes, watching for issues and incorrect techniques.
  • Evaluated existing medical conditions before designing an exercise program for each client.
  • Encouraged clients to reach their peak performance level while maintaining safety standards.
  • Educated clients on nutrition and healthy lifestyle habits.
  • Built strong relationships with clients through regular communication.
  • Recommended supplements or vitamins that may be beneficial for certain individuals.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
  • Motivated clients by setting achievable short-term objectives within larger long-term goals.

Director of Operations

American Club Systems
Vestavia Hills
06.2007 - 03.2014
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Established operational guidelines and identified opportunities for improvement.
  • Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Assessed reports and adjusted workflows to realign with targets.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Created policies and procedures for improved workflow processes.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Formed and sustained strategic relationships with clients.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Certification - Truck Driving

Career Technical Institute
Lakeland, FL
05-2019

Bachelor of Science -

The University of Alabama
Tuscaloosa, AL
06-2000

Skills

  • Customer service
  • Time management
  • Problem resolution
  • Interpersonal communication
  • Relationship building
  • Active listening
  • Conflict resolution
  • Attention to detail
  • Team collaboration
  • Excellent communication
  • Problem-solving abilities
  • Teamwork and collaboration
  • Building rapport
  • Analytical thinking
  • Product sales
  • Punctuality and reliability
  • Document and records management
  • Multitasking and prioritization

Timeline

Tanker Truck Driver

Carpenter's Milk Service
03.2025 - Current

Parts Delivery Driver

Britain Chevrolet
10.2023 - 02.2024

Truck Driver

Heartland Express
09.2019 - 09.2023

Certified Personal Trainer

Bailey's Gym
04.2014 - 08.2019

Director of Operations

American Club Systems
06.2007 - 03.2014

Certification - Truck Driving

Career Technical Institute

Bachelor of Science -

The University of Alabama

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Matthew Goolsby