Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Gordon

Pasadena,CA

Summary

Dynamic professional with extensive experience. Proven ability to streamline loan application processes while enhancing customer satisfaction through effective communication and conflict resolution. Adept at navigating complex regulations, ensuring accuracy, and fostering strong stakeholder relationships.

Diligent [Desired Position] with comprehensive background in banking operations and client management. Successfully facilitated numerous financial transactions and supported customer inquiries, enhancing overall banking experience. Demonstrated proficiency in problem-solving and effective communication.

Experienced with financial analysis, transaction processing, and customer service in banking environment. Utilizes strong communication skills to address client needs and resolve issues efficiently. Knowledge of regulatory compliance and risk management practices to support banking operations.

Overview

17
17
years of professional experience

Work History

Intermodal Driver

JB Hunt Transportaion
09.2018 - Current
  • Upheld a high standard of professionalism while interacting with clients, colleagues, and regulatory personnel during the course of daily job duties.
  • Collaborated with dispatchers for optimal route planning, ensuring efficient and punctual deliveries.
  • Navigated through various weather conditions, ensuring consistent on-time performance without compromising safety standards.
  • Utilized GPS technology for efficient navigation along intermodal transport routes, minimizing delays due to traffic or road closures.

Commercial Truck Driver

Cr England - Global Transportation
05.2016 - 09.2018
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
  • Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Bank Associate

Bank of America
10.2007 - 11.2015
  • Resolved customer complaints efficiently, maintaining professionalism and empathy throughout the process.
  • Reduced errors in account management by implementing thorough auditing procedures and attention to detail.
  • Maintained compliance with regulatory guidelines while processing various financial tasks, such as account openings, loan applications, and fraud investigations.
  • Bridged language barriers between staff members and non-English speaking clients for improved communication and service delivery.
  • Upheld strict confidentiality standards while handling sensitive customer information during everyday transactions.
  • Streamlined loan application processes for increased efficiency and quicker response times to clients.
  • Participated in ongoing training programs to stay current on industry trends, regulations, best practices, and new product offerings.
  • Collaborated closely with lending officers to ensure seamless execution of loan origination processes from beginning to end.
  • Increased cross-selling success with comprehensive knowledge of bank products and services.
  • Managed high-volume daily transactions, ensuring accuracy and security at all times.
  • Enhanced team cohesion and productivity through effective communication and collaboration efforts.
  • Delivered personalized financial advice to help customers achieve their short-term and long-term goals.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Executed wire transfers, stop payments and account transfers.

Education

Bachelor of Science - Business Administration

University of Phoenix
Tempe, AZ

Skills

  • Loan Application Compliance Management
  • Compliance Verification
  • Income Verification Oversight
  • Compile Billable Records
  • Request Financial Verification
  • Third-Party Authorization Management
  • Check Issuance Management
  • Record and document factual responses based on information provided by financial institution Signed for release of Assignment of Mortgage, or Deed of Trust on behalf of Bank of America to valid third party servicers
  • Reviewed documents, to ensure each Assignment of Mortgage, or Deed of Trust were completed on time to meet division timeframe This included title stamp, notary stamp and accurate dates
  • Ensured official recorded assignments or deed of trusts matched the exact documents notarized and recorded with the county recorder’s office Conducted a completed review of fraud on loans to ensure all default timeframes were processed accurately prior to foreclosure
  • Investigated all fee’s and penalties assessed and charged were reasonable, customary and within the applicable state and federal laws
  • Recorded all findings to include documents, invoices, and vendor services were accurately charged during the foreclosure process
  • Determined if there was evidence of a direct relationship between loss mitigation procedural errors and harm to the borrower
  • Provided a variety of loan modifications, confirmed escrow accounts, and partnered with homeowners offering concrete timeframes for a complete loan modification request
  • Worked closely with bankruptcy attorneys, or courts during the review process either through loan modification or financial programs increasing sold revenue each quarter

Timeline

Intermodal Driver

JB Hunt Transportaion
09.2018 - Current

Commercial Truck Driver

Cr England - Global Transportation
05.2016 - 09.2018

Bank Associate

Bank of America
10.2007 - 11.2015

Bachelor of Science - Business Administration

University of Phoenix

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Matthew Gordon