MATTHEW GORDON
Winston-Salem
Summary
Business Analyst and Project Manager with extensive experience at ConnectureDRX, specializing in project management and strategic decision-making. Proficient in Agile methodologies, facilitating cross-functional collaboration and enhancing client satisfaction through clear communication. Initiatives have led to measurable improvements in operational efficiency and stakeholder engagement, resulting in successful project outcomes.
Overview
7
7
years of professional experience
Work History
Business Analyst
ConnectureDRX (Harris Computer)
01.2023 - Current
- Executed detailed project plans to maintain transparency and accountability.
- Analyzed complex data sets, driving strategic decision-making for ConnectureDRX clients.
- Fostered cross-functional partnerships to streamline workflows and enhance stakeholder alignment.
- Led carrier conference calls for planning, data reviews, and process change communications.
- Identified business unit challenges, driving strategic enhancements in project management.
- Drove continuous improvement initiatives to address key business issues and enhance outcomes.
- Collaborated on data analysis to improve project results and decision-making processes.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Implementation Coordinator
ConnectureDRX (Harris Computer)
06.2021 - 01.2023
- Managed web-based application implementations, enhancing client satisfaction and efficiency.
- Supported client inquiries on enrollment and data, fostering strong client relationships.
- Developed and maintained process documentation and testing scripts, improving workflow clarity.
- Ensured quality in client enrollment forms and data flows, achieving error-free operations.
- Streamlined enrollment processes by creating and maintaining documentation, developing test cases, and optimizing data flows for improved efficiency.
Case Specialist
FINRA (Financial Industry Regulatory Authority)
Boca Raton
07.2018 - 06.2021
- Reviewed and processed legal and financial documents, ensuring compliance and accuracy.
- Communicated policies effectively, enhancing understanding and adherence across cases.
- Generated analytical reports to boost office efficiency and financial insights.
- Trained and mentored employees, fostering skill development and operational excellence.
- Developed training materials to streamline workflows, significantly improving performance metrics.
- Contributed significantly to department performance metrics. Developed training materials and operational workflows, enabling regional office to meet targets.
Education
Bachelor of Science - Criminology
Florida State University
Tallahassee, FL08.2015
Skills
- Project management and business strategy
- Agile methodologies and Scrum
- Quality assurance and root-cause analysis
- Client support and stakeholder engagement
- Cross-functional collaboration
- Effective communication
- Analyzing business processes
- Strategic communications
Timeline
Business Analyst
ConnectureDRX (Harris Computer)
01.2023 - Current
Implementation Coordinator
ConnectureDRX (Harris Computer)
06.2021 - 01.2023
Case Specialist
FINRA (Financial Industry Regulatory Authority)
07.2018 - 06.2021
Bachelor of Science - Criminology
Florida State University
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