Matthew Gorski
Roseville,MI
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and streamlined operations at Pegasus Taverna through expert inventory management and exceptional teamwork. My ability to lead and train staff, coupled with a commitment to cleanliness and hygiene, significantly improved service efficiency and guest experiences.
Overview
5
5
years of professional experience
Work History
Bar Attendant
Pegasus Taverna
Saint Clair Shores, MI
06.2019 - Current
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maintained sufficient inventory to meet business operation needs.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
- Notified management of guest complaints for quick, effective resolution.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Delivered food to customers at bar and tables.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Bussed bottles and glassware to maintain clean bar area.
- Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
- Streamlined bar operations by developing an effective system for restocking supplies during shift transitions.
- Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
- Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
- Lifted, carried and placed objects weighing up to Number pounds without assistance.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Greeted customers and provided friendly, knowledgeable service.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished as necessary.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Assisted with bussing tables and cleaning up spills.
- Greeted customers and provided menus upon arrival to dining room.
Lead Busser
Pegasus Taverna
Saint Clair Shores, MI
06.2019 - Current
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees.
- Adhered to strict sanitation guidelines when handling dishes and utensils, maintaining a hygienic dining environment.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
- Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
- Boosted customer loyalty by addressing issues promptly, offering solutions and consistently delivering exceptional service, thus enhancing the overall dining experience.
- Upheld cleanliness standards consistently through regular wipe-downs of tabletops, chairs, booths while also monitoring general tidiness around the floor area.
- Collaborated with servers to ensure timely delivery of food and beverages, resulting in improved service quality.
- Managed inventory of tableware and linens, guaranteeing sufficient supplies for daily operations.
- Demonstrated strong teamwork abilities by consistently collaborating with colleagues across departments, fostering a cooperative work environment that led to increased productivity and enhanced guest satisfaction.
- Ensured timely replenishment of condiments at each table, keeping all necessary items readily available for diners throughout their mealtime experience.
- Contributed to positive guest experiences through friendly interactions while serving water refills or assisting with inquiries about menu items.
- Assisted management in opening/closing duties such as sweeping floors and preparing sections which helped streamline processes.
- Facilitated swift table turnover during peak hours by promptly clearing plates and debris after meals had concluded.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Trained new staff in bussing and cleaning procedures.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Provided attentive service and proactively assessed guest needs.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Monitored dining room inventory and replenished as necessary.
- Set up advertising signs and displays on shelves, counters and tables.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Greeted customers and provided menus upon arrival to dining room.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Answered customer questions about food and beverage items and assisted with menu selections.
Education
Fraser High School
Fraser, MI05.2020
Skills
- Customer Service
- Alcohol awareness
- Bar equipment operation
- Glassware knowledge
- Cleanliness and hygiene
- Inventory Management
- Table Setting
- Menu Recommendations
- Dishwashing
- Stock Rotation
- Cleaning and sanitation
- Efficient multitasking
- Facility Cleaning
- Cleaning proficiency
- Waste Reduction
- Ice replenishment
- Bussing Tables
- Supply Replenishment
- Fast-Paced Environment
- Teamwork and Collaboration
- Clear Communication
- Service Bar Restocking
- Team Leadership
- Complaint Handling
- Attention to Detail
- Time Management
- Food Running
- Decision-Making
- Safe Food Handling
- Table setup
- Food Safety
- Beverage Preparation
- Cleaning
- Beer Keg Replacement
- Guest service
- Employee Training
- Supply Restocking
- Table clearing
- Place settings
- Problem-Solving
- Performance Improvement
- Table Bussing
- Kitchen Communication
- Quality Assurance
- Wait Staff Support
- Table layout
- Conflict Resolution
- Dining room organization
- Cross-Selling and Upselling
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Customer service excellence
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Task Prioritization
Timeline
Bar Attendant
Pegasus Taverna
06.2019 - Current
Lead Busser
Pegasus Taverna
06.2019 - Current
Fraser High School