Matthew Goss
Orlando
Summary
Dynamic Project Manager with a proven track record at RKBarr, LLC, excelling in financial reporting and vendor coordination. Adept at optimizing inventory management and enhancing operational efficiency. Strong leadership and customer relationship management skills drive successful project outcomes and foster team collaboration. Committed to delivering exceptional results in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Project Manager
RKBarr, LLC
01.2016 - Current
- Generated weekly and monthly financial reports, including Cash Report and Liquor Cost Report.
- Coordinated with vendors for liquor licenses and supplies to ensure compliance.
- Managed inventory and orders to sustain optimal liquor cost percentages.
- Collaborated with maintenance team for timely repairs across all locations.
- Scheduled staff shifts for bartenders and barbacks to ensure adequate coverage.
- Maintained petty cash for registers, ensuring accuracy and accountability.
- Utilized Google Workspace and Microsoft Office to enhance operational efficiency.
Real Estate Agent
Market Connect Realty
01.2022 - 01.2025
- Licensed to list and sell properties in Central Florida
Bartender / Barback
RKBarr, LLC
01.2016 - 01.2025
- Served a variety of alcoholic beverages, including classic cocktails and draft beers to customers
- Contributed to a positive and energetic bar atmosphere
- Maintained a clean and organized bar area
Operations Assistant
The Walt Disney World Resort
Lake Buena Vista
01.2016 - 01.2022
- Coordinated all Cast Member recognition initiatives at Disney's Hollywood Studios.
- Planned and executed large-scale Cast Member Celebrations, including multiple appreciation events and ribbon cuttings.
- Managed park-wide community involvement activities such as Back to School Drive and Toys for Tots.
- Oversaw distribution of awards including Service Awards, Quarterly Awards, and Hero Award.
- Maintained inventory of giveaways, welcome packages, and departure gifts for cast members.
- Scheduled outside vendors for various cast fairs focused on wellness and safety.
Project Assistant
The Walt Disney World Resort
Lake Buena Vista
01.2016 - 01.2017
- Oversee in-berm parking for Park 1, 2, and 3; along with Cast Member Parking at West Clock and Pluto Lot
- Office Space Planning; Administrate location moves, furnishing, and all technical needs
- Breakroom Space Planning; Coordinate with vendors for setting and vending machines, partner with Maintenance team.
- Assist with planning and executing large Cast Member Celebrations
Executive Secretary
The Walt Disney World Resort
Lake Buena Vista
05.2015 - 01.2016
- Facilitated support for General Manager of Park Operations and General Manager of Entertainment.
- Managed complex calendars for General Manager, Vice President, Operations Manager, and Area Managers.
- Coordinated meeting agendas, invitations, scheduling topics, and document preparation for Executive meetings.
- Streamlined communication between General Managers, Vice Presidents, and direct reports.
- Arranged extensive travel logistics for executives.
- Provided administrative support to Vice President of Magic Kingdom and Disney’s Animal Kingdom.
Secretary 1 – Park Support Operations
The Walt Disney World Resort
Lake Buena Vista
01.2012 - 01.2015
- Supported Manager of Operations at Magic Kingdom Park by coordinating schedules and meetings.
- Managed multiple grids and calendars for operations and special events, including 24 Hour Events.
- Assisted four Executive Secretaries and Assistant to Vice President with daily operational tasks.
- Created and maintained monthly Duty Manager Schedule to ensure smooth park operations.
- Collaborated with Park Resource Manager on revisions and approvals for park guide maps.
- Planned and executed large Cast Member Celebrations, ensuring detailed logistical support.
- Coordinated small events, managing vendors, DJs, setup, and décor for optimal guest experience.
- Provided day-of support for Executive team during tours, focusing on logistics and flow.
Guest Relations Host/VIP Tour Guide
The Walt Disney World Resort
Lake Buena Vista
01.2004 - 01.2012
- Guided up to twenty guests on interactive tours highlighting Magic Kingdom Park history.
- Assisted guests with park information, ticket sales, upgrades, and reservations for dining and recreation.
- Managed main Guest Relations phone lines, addressing inquiries from guests and cast members.
- Distributed cast member funds and oversaw Disney Dollar fund management daily.
- Supported Duty Manager by maintaining comprehensive reports, including voicemail and weekly duty card logs.
- Executed receptionist duties while maintaining checklists for operational efficiency.
- Escorted high-profile guests throughout Walt Disney World Resort, ensuring exceptional experiences across parks and hotels.
Front Desk/Concierge Host
Disney’s Polynesian Resort
01.2000 - 01.2004
- Greeted guests warmly upon arrival at luxurious Polynesian Resort.
- Assisted guests with efficient check-in and check-out procedures.
- Handled inquiries and resolved issues promptly and professionally.
- Coordinated dining reservations and transportation arrangements seamlessly.
- Collaborated with team members to optimize guest experience.
- Responded swiftly to emergency situations, ensuring guest safety.
Education
Climer School of Real Estate -
Climer School of Real Estate
Orlando, FL01.2020
Valencia Community College -
Valencia Community College
Orlando, FL01.1999
Skills
- Project management and event planning
- Financial reporting
- Vendor coordination
- Inventory management
- Staff scheduling
- Customer relationship management
- Milestone tracking
References
References available upon request.
Timeline
Real Estate Agent
Market Connect Realty
01.2022 - 01.2025
Project Assistant
The Walt Disney World Resort
01.2016 - 01.2017
Project Manager
RKBarr, LLC
01.2016 - Current
Bartender / Barback
RKBarr, LLC
01.2016 - 01.2025
Operations Assistant
The Walt Disney World Resort
01.2016 - 01.2022
Executive Secretary
The Walt Disney World Resort
05.2015 - 01.2016
Secretary 1 – Park Support Operations
The Walt Disney World Resort
01.2012 - 01.2015
Guest Relations Host/VIP Tour Guide
The Walt Disney World Resort
01.2004 - 01.2012
Front Desk/Concierge Host
Disney’s Polynesian Resort
01.2000 - 01.2004
Climer School of Real Estate -
Climer School of Real Estate
Valencia Community College -
Valencia Community College