Matthew Gould
Pacifica,United States
Summary
Accomplished Animal Caretaker and Customer Service Representative with a proven track record across multiple work settings; adept in animal handling and maintaining clean environments. Excelled in enhancing facility operations through meticulous record-keeping, collaborating with peers, and displaying exemplary customer service. Demonstrates strong organizational skills and a compassionate approach to animal care.
Overview
9
9
years of professional experience
Work History
Animal Caretaker/ Key Holder
The Animal Connection
San Francisco, CA
07.2024 - Current
- Feeding animals daily (birds, mammals) or on a rotating feeding schedule (reptiles, amphibians) to provide necessary nutrients and keep pets healthy; Providing water daily
- Cleaning animal enclosures to maintain sanitary living spaces for pets and prevent spread of disease
- Educating potential pet adopters on the care requirements needed for their desired animal
- Facilitated customer transactions in a friendly and professional manner to ensure quality of service
- Administering medications to specific animals upon request to maintain their health
- Performing opening and closing duties (locking/ unlocking store doors and rearranging product) to ensure the store is orderly within business hours, and safeguarded outside of business hours
Animal Care Technician
Pets In Need
Palo Alto, CA
11.2023 - 05.2024
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities
- Administered medications upon request to animals in treatment
- Ensured proper nutrition for various species by preparing specialized diets and feeding schedules
- Provided enrichment for shelter dogs by taking them on walks around the facility, or within the designated dog yard
Seasonal Wildlife Technician
Peninsula Humane Society
Burlingame, CA
06.2023 - 10.2023
- Prepared diets for the variety of wildlife species within our care at the facility (raccoons, opossums, skunks, birds)
- Assisted wildlife staff in handling certain animals for daily checkups
- Instructed volunteers and interns in various tasks throughout the day; provided support and guidance whenever needed
- Performed sanitation duties to ensure the animals and staff were in a clean work environment
Animal Caretaker
Pacifica Pet Hospital
Pacifica, CA
04.2021 - 03.2023
- Fed and watered animals to provide necessary nutrients and keep pets healthy
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials
- Managed facility laundry by washing and restocking
- Provided enrichment for dogs by walking them in the designated walking area while they await treatment
- Collected animal waste produced on walks and discarded in the approved receptacles
- Assisted DVM or RVTs with restraining animals for medical procedures
Service Specialist
Lucky’s Supermarket
San Francisco, CA
11.2015 - 04.2021
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Performed maintenance duties while safely handling chemicals and solutions.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Associate Of Applied Science -
Skyline College
San Bruno, CA05.2019
High School Diploma -
Archbishop Riordan High School
San Francisco05.2012
Skills
- Animal Care
- Animal Handling
- Cleaning Protocols
- Supply Maintenance
Timeline
Animal Caretaker/ Key Holder
The Animal Connection
07.2024 - Current
Animal Care Technician
Pets In Need
11.2023 - 05.2024
Seasonal Wildlife Technician
Peninsula Humane Society
06.2023 - 10.2023
Animal Caretaker
Pacifica Pet Hospital
04.2021 - 03.2023
Service Specialist
Lucky’s Supermarket
11.2015 - 04.2021
Associate Of Applied Science -
Skyline College
High School Diploma -
Archbishop Riordan High School