Matthew Gracia
Humble,TX
Summary
Dedicated Deputy Sheriff offering 1 year experience in law enforcement landscape. Demonstrated success in monitoring public safety through patrol details and during community events. Resourceful worker with commitment to integrity and honesty.
Overview
16
16
years of professional experience
Work History
Deputy Sheriff
Harris County Sheriff's Office
07.2022 - Current
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Identified suspicious activity and conducted interviews with witnesses to build cases.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Gathered information and evidence to assist in solving crimes.
- Conducted searches of individuals, vehicles and premises.
Security Officer
Seal Security LLC.
01.2021 - 07.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Regional Service Manager
Nextech Central
07.2019 - 10.2020
- Established and maintained relationships with regional customers, vendors and contractors.
- Planned and implemented strategies for improving customer service and satisfaction across region.
- Collaborated with regional sales teams to identify and meet customer needs.
- Implemented and enforced regional service quality assurance processes.
- Developed and enforced regional service policies and procedures.
- Directed and managed team of 35 service technicians in regional capacity.
Security Officer Supervisor
AAY Security LLC
03.2018 - 07.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
CSR
Aircon Service Company
05.2017 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Dispatcher
Nextech Central
05.2016 - 05.2017
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 40 fleet vehicles.
- Generated reports to track deliveries and maintain proper records and documentation.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Aviation Electrician's Mate
US Navy
03.2008 - 11.2015
- Completed maintenance of lighting system components to support illumination for exterior and interior use.
- Repaired blade fold system components to fold and droop blades for optimal air-transportability.
- Constructed aircraft wiring harness system components to interconnect sub-systems and components throughout aircraft.
- Maintained aircraft electrical and electronic emergency systems to support aircraft startup and as emergency source of power in event of generation or distribution system failure.
- Executed preventive maintenance for landing gear electrical and electronic components to comply with schedule and specifications.
- Maintained aircraft wiring harness system components to optimize aircraft maintenance efficiencies through insights.
- Operated support equipment and flight line vehicles.
- Assisted with aircraft and equipment transport and movement.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL05.2007
Skills
- Crime Investigation
- Public Safety
- Accident Investigation
- Incident Response
- Crime Prevention
- Witness Interviewing
Timeline
Deputy Sheriff
Harris County Sheriff's Office
07.2022 - Current
Security Officer
Seal Security LLC.
01.2021 - 07.2022
Regional Service Manager
Nextech Central
07.2019 - 10.2020
Security Officer Supervisor
AAY Security LLC
03.2018 - 07.2019
CSR
Aircon Service Company
05.2017 - 01.2018
Dispatcher
Nextech Central
05.2016 - 05.2017
Aviation Electrician's Mate
US Navy
03.2008 - 11.2015
High School Diploma -
Coral Springs High School
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