Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Grant

Customer Service
Trumbull,Connecticut

Summary

Highly motivated to work with the public. Very patient, enjoy listening to people and assisting them. Possess a very positive attitude. A very quick learner, that love to problem solve.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Greenwich Hospital Volunteer

Greenwich Hospital
07.2023 - 08.2023
  • Provided support and companionship to patients in need of assistance.
  • Reported patient requests, concerns, and other observations to staff.
  • Complied with HIPAA standards to confidentially maintain patient medical information.
  • Restocked supplies and filed paperwork to satisfy department leadership requests.
  • Transported patients and helped with discharge procedures.
  • Participated in health and wellness initiatives by providing information to patients and families.
  • Supported hospital staff by changing bedding and assisting with meals.
  • Maintained accurate patient records, handling medical histories and medication schedules with sensitivity.

Scheduler

Groovys Logistics
01.2021 - 01.2023
  • Generated department orders and accompanying documentation.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Worked with supervisors and team members to understand and bring levels within desired tolerances.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.

Education

Associate of Science - Radiology

Gateway Community College
New Haven, CT
06.2026

High School Diploma -

Trumbull High School
Trumbull, CT
08.2019 - 06.2023

Skills

  • Inventory Restocking
  • Cleaning and Sanitizing
  • Item Deliveries
  • Transportation Information
  • Customer Service
  • Appointment and Meeting Scheduling
  • Calendar and Scheduling Software
  • Reminder Calls
  • Scheduled Services
  • Effective Multitasking
  • Call Transfers
  • Mobility Support
  • Overtime Processing
  • Mobility Support
  • Overtime Processing

Timeline

Greenwich Hospital Volunteer

Greenwich Hospital
07.2023 - 08.2023

Scheduler

Groovys Logistics
01.2021 - 01.2023

High School Diploma -

Trumbull High School
08.2019 - 06.2023

Associate of Science - Radiology

Gateway Community College

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Matthew GrantCustomer Service