Matthew Grant
Customer Service
Trumbull,Connecticut
Summary
Highly motivated to work with the public. Very patient, enjoy listening to people and assisting them. Possess a very positive attitude. A very quick learner, that love to problem solve.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Greenwich Hospital Volunteer
Greenwich Hospital
07.2023 - 08.2023
- Provided support and companionship to patients in need of assistance.
- Reported patient requests, concerns, and other observations to staff.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Transported patients and helped with discharge procedures.
- Participated in health and wellness initiatives by providing information to patients and families.
- Supported hospital staff by changing bedding and assisting with meals.
- Maintained accurate patient records, handling medical histories and medication schedules with sensitivity.
Scheduler
Groovys Logistics
01.2021 - 01.2023
- Generated department orders and accompanying documentation.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Worked with supervisors and team members to understand and bring levels within desired tolerances.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
Education
Associate of Science - Radiology
Gateway Community College
New Haven, CT06.2026
High School Diploma -
Trumbull High School
Trumbull, CT 08.2019 - 06.2023
Skills
- Inventory Restocking
- Cleaning and Sanitizing
- Item Deliveries
- Transportation Information
- Customer Service
- Appointment and Meeting Scheduling
- Calendar and Scheduling Software
- Reminder Calls
- Scheduled Services
- Effective Multitasking
- Call Transfers
- Mobility Support
- Overtime Processing
- Mobility Support
- Overtime Processing
Timeline
Greenwich Hospital Volunteer
Greenwich Hospital
07.2023 - 08.2023
Scheduler
Groovys Logistics
01.2021 - 01.2023
High School Diploma -
Trumbull High School
08.2019 - 06.2023
Associate of Science - Radiology
Gateway Community College
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