Matthew Green
Houston
Summary
Highly motivated entry-level IT Technician with hands-on experience in computer repair, system troubleshooting, software installation, and basic networking. Strong ability to diagnose issues, support users, and maintain reliable device performance. Skilled with Windows OS, hardware components, malware removal, and network setup. Seeking an opportunity to apply technical skills in a professional IT environment.
Overview
9
9
years of professional experience
Work History
IT Technician – Hands-on Projects & Home Lab Experience self-Directed
05.2024 - Current
- Built and upgraded multiple desktop computers, including hardware assembly and system setup.
- Installed and configured Windows OS, system drivers, productivity tools, and security software.
- Diagnosed and resolved issues such as slow performance, boot errors, overheating, and network failures.
- Set up home networks with secure Wi-Fi, optimized speeds, and connected multiple devices.
- Performed malware removal, antivirus setup, and routine system maintenance to improve performance.
- Provided technical support to family and friends, assisting with account recovery, software errors, and device configuration.
- Practiced IT ticketing-style documentation to simulate service desk workflows.
Line Cook
Cheesecake Factory
04.2022 - 05.2024
- Prepare and cook menu items efficiently while maintaining high standards of quality and presentation.
- Follow standardized recipes and portion controls to ensure consistency and reduce waste.
- Maintain cleanliness and organization of workstations in compliance with health and safety regulations.
- Collaborate with kitchen staff and management to ensure smooth service during high-volume periods.
- Assist in inventory management, including receiving, storing, and rotating ingredients.
- Train new kitchen staff on procedures, safety standards, and food preparation techniques.
Manager
Waffle Bus
05.2017 - 04.2020
- Delivered exceptional service to a diverse clientele, maintaining a high standard of customer satisfaction.
- Handled cash and card transactions efficiently, ensuring accurate reporting and adherence to policies.
- Trained and mentored team members to improve service quality and efficiency.
- Demonstrated problem-solving skills by addressing customer complaints promptly and effectively.
Education
Associate - Culinary Arts
Art Institute of Houston
Houston, TXHigh School Diploma - undefined
Northbrook High School
Houston, TXSkills
- Technical Tools: Windows 10/11 Basic Linux Command Prompt PowerShell Remote Desktop Routers & Switches Antivirus Tools
- Core Competencies: Hardware Repair PC Assembly Software Installation System Troubleshooting Network Configuration Device Optimization Malware Removal User Support
- Soft Skills: Problem-Solving Communication Customer Support Attention to Detail Time Management Adaptability
Timeline
IT Technician – Hands-on Projects & Home Lab Experience self-Directed
05.2024 - Current
Line Cook
Cheesecake Factory
04.2022 - 05.2024
Manager
Waffle Bus
05.2017 - 04.2020
High School Diploma - undefined
Northbrook High School
Associate - Culinary Arts
Art Institute of Houston