- Enjoy participating in golf for overall physical and mental well-being
- Team Sports
- Gym Workouts
Matthew Greene
MOORESVILLE,NC
Summary
High-energy sales and customer relations logistics professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting objectives. Creative in applying expertise in logistics to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
9
9
years of professional experience
Work History
Operations Specialist
Registix
10.2023 - Current
- Responsible for securing new accounts, managing existing client relationships, and facilitating the smooth flow of freight shipments, while also contributing to sales goals and revenue generation.
- Improve customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborate with cross-functional teams to achieve project goals on time and within budget.
- Manage trailer pools across the United States through carefully selected partnerships with freight companies.
- Consistently work with contracted carriers to ensure on time delivery to maximize supply chain flow for customers.
- Expertise in identifying bottlenecks, streamlining workflows and implementing solutions to enhance operational efficiency.
- Calculate operation costs to maximize company profit on new business opportunities.
- Enhance customer satisfaction with timely and accurate issue resolution.
- Develop customized freight schedules to accommodate unique client needs while maximizing transportation resources.
- Establish strong relationships with carriers, fostering a collaborative environment for improved service quality.
- Advise sales teams on optimal freight solutions tailored to specific customer requirements, boosting revenue generation.
- Resolve shipment issues promptly, providing effective solutions to maintain client trust and minimize potential losses.
Logistics Account Executive and New Hire Trainer
TQL (Total Quality Logistics)
09.2021 - 06.2022
- Negotiated and closed sales with minimal oversight.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Reached out to customers to set up pick up appointments, check on satisfaction and suggest additional offerings.
- Contacted 350 warm leads each week to expand client base.
- Established and serviced approximately 75 accounts in assigned territories.
Insurance Sales Specialist
State Farm
08.2020 - 07.2021
- Followed up with customers to check on changing needs and propose new offerings.
- Evaluated customer desires and budgetary constraints to pick best policies to meet their unique needs and increase client satisfaction.
- Sold new products to new and existing clients.
- Kept thorough records of customer details and previous sales.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Offered policy guidance and management to promote asset protection.
- Responded to inquiries and explained product features and service advantages to potential clients resulting in sales.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Communicated with clients by phone and email to answer questions and offer services.
- Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
- Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
Main Bartender
JJ Tavern
10.2019 - 03.2020
- Talked easily with patrons to build rapport and earn repeat business.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Met customer, business operations and server needs with minimal errors or delays.
- Stocked bar with beer, wine, liquor and related supplies.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Upsold customers from shelf to premium brands to help boost sales.
- Monitored patron alcohol consumption to encourage safety.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Completed regular bar inventories and daily requisition sheets.
Cutco Sales Associate
Cutco Cutlery
07.2016 - 07.2017
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
Education
General Studies
Mitchell Community College
Mooresville, NCAmerican History
University of North Carolina At Charlotte
Charlotte, NCHigh School Diploma -
Lake Norman High School
Mooresville, NC06-2016
Skills
- Lead Generation
- Product Management and Pricing
- Product and Service Knowledge
- On-Site Product Demonstrations
- Customer Rapport
- Sales Closing
- Streamline Business Opportunities
- Revenue Optimizer
- Relationship Management
Accomplishments
- Promoted from Transportation Coordinator to Operations Specialist at Registix November 2023
- Recognized as Employee of month at TQL for outstanding performance and team contributions.
- Earned NC state license in Property and Casualty Insurance.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Specialist
Registix
10.2023 - Current
Logistics Account Executive and New Hire Trainer
TQL (Total Quality Logistics)
09.2021 - 06.2022
Insurance Sales Specialist
State Farm
08.2020 - 07.2021
Main Bartender
JJ Tavern
10.2019 - 03.2020
Cutco Sales Associate
Cutco Cutlery
07.2016 - 07.2017
General Studies
Mitchell Community College
American History
University of North Carolina At Charlotte
High School Diploma -
Lake Norman High School
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