Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Matthew Gregory

Naperville

Summary

Operations Manager with extensive experience at Amazon, specializing in labor optimization and team leadership. Maintained zero attrition while overseeing 150+ associates, consistently achieving productivity targets. Skilled in process improvement and customer relationship management, resulting in enhanced operational efficiency and increased employee engagement.

Overview

21
21
years of professional experience

Work History

Operations Manager II

Neovia
Joliet
06.2024 - 06.2025
  • In the first six months in his role, Matt increased profit margin by 200%, identified staffing redundancies and eliminated positions that were ineffective at supporting the client’s goals. Acted as the interim General Manager for six months, managed, planned, and coordinated the operations of the facility, including formulating policies, managing daily operations, and planning the use of materials and human resources to meet the business requirements for the facilities client, Caterpillar.
  • Implemented major safety protocols to ensure a reduction in
  • Led daily warehouse operations in a high-volume distribution center supporting Caterpillar, overseeing 130 team members and managing 450,000 sq. ft. of facility space.
  • Improved on-time delivery performance by 3%, aligning logistics KPIs with Caterpillar’s operational goals.
  • Directed inbound and outbound logistics for over 11 units/month, ensuring 99% inventory accuracy and minimal downtime.
  • Reduced labor costs by 16% through workforce optimization, lean practices, and cross-training initiatives.
  • Collaborated directly with Caterpillar leadership to ensure SLAs were consistently exceeded and operational risks were mitigated.

Operations Manager

Amazon
Monee
02.2021 - 06.2024
  • As Operations Manager, leads the functional process of CAP (count, amnesty, and pick) for Amazon Fulfillment Center MDW7, with an emphasis on customer satisfaction. Leads, develops, and engages a team of exceptional talent with a special focus on motivating, mentoring, and coaching to deliver results. Highlights include:
  • Partnered with other managers (BHD, FHD and Donut shift (nights and days) to share best practices across shifts and the network
  • Led a team of seven Area Managers (front-line supervisors) and approximately 150-225 hourly associates by embodying Amazon’s leadership principles
  • Only Operations Manager who has zero attrition (outside of promotion) in the years he’s been at Amazon
  • Built and delivered productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor
  • Never missed a goal during Amazon’s “Peak,” (Holiday Season)
  • Department responsible for fulfilling over one million customer orders per four-day shift
  • Evaluated performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations
  • Acted as the primary resource for the team, maintaining compliance and consistency, and taking corrective action when needed
  • Proactively identified and led process improvement initiatives using Lean tools

Director of Office Chief Public Affairs Midwest

United States Army
Chicago
06.2017 - 11.2020
  • As part of the Chief Office Public Affairs, the Army Outreach Division coordinated Army community outreach nationwide (and regionally) by connecting Army Senior Leaders. Success in this role requires strong interpersonal skills, the ability to sell and influence community leaders, and has an emphasis on partnership and community engagement, especially when gaining support of business organizations, sports teams and individuals who support Soldiers, Families and Veterans. Highlights include:
  • Planned a five-day press tour for the living Medal of Honor awardee, MSG Matt Williams.
  • Responsible for determining schedule of events
  • Connecting with Civilian Aides to the Secretary of the Army
  • Planning Governor and Mayor meet and greets
  • Attending three athletic event appearances with recognition.
  • Facilitated the first introduction of U.S. Army aviation elements (Blackhawk and Apache helicopters) for display and hands-on event as part of the Chicago Air and Water Show 2019
  • Presents and coordinates with the event managers from all Chicago sports teams to ensure coverage at Military Appreciation Days the U.S. Army in all Chicago Cubs, White Sox, Bears, Blackhawks
  • Serves as the Army liaison to sixteen states that make up the Midwest region. As part of this responsibility, regularly coordinates with state and city governments, private corporations, organizations and clubs.
  • Responsible for the OU Athletics Departments introduction of the military appreciation celebration on all future home game-days prior to Veteran’s Day.

Director of Public Affairs

NATO Land Command
Izmir
08.2016 - 06.2017
  • Allied Land Command is the standing headquarters for NATO land forces which may be assigned as necessary.
  • Built communication plans with other NATO allies in relation to joint exercises; coordinated with embassies and their public affairs or government official communication liaisons
  • Coordinated at day-of events and was the lead communication director
  • Directly reported to the land command and coordinated across land, air and sea command

Deputy Director of Public Affairs

U.S. Transportation Command (TRANSCOM) Scott Air Force Base
O'Fallon
01.2013 - 07.2016
  • During the Ebola Crisis, responsible for the press coordination and communication informing the American public about the deployment of the isolation units (Scott Air Force Base medically cleared and equipped pods) to transfer highly contagious disease via C17 aircraft
  • Supported public affairs and communication for all Scott Air Force communication efforts

Public Affairs Officer for 1st Special Forces Group

1st Special Forces Group Joint Base Lewis McChord
Tacoma
06.2010 - 05.2012
  • Advised the commander on all activities related to public affairs
  • Coordinated Gold Star Family events

Public Affairs Officer for the

4th Brigade 25th Infantry Division
Anchorage
09.2008 - 06.2010
  • Advised the commander on all activities related to public affairs

Infantry Commander

United States Army
01.2006 - 11.2008
  • Commanded 150-men airborne unit, attached to the Marines just outside of Fallujah
  • Liaison to the Fallujah Iraqi police
  • Moved battle stations twice and coordinated the mobility of the units
  • Led 150-men airborne unit that partnered with Iraqi forces and local militias as part of neighborhood watch
  • Responsible for finding, coordinating, financing, and development of standard operating procedures for partners
  • Assistant Battalion Operations Officer prior to Infantry Commander

Instructor

United States Army
01.2004 - 12.2005

Education

Bachelor of Arts Degree - Education

The Citadel
Charleston, South Carolina
01.1999

Skills

  • Warehouse & Distribution Management
  • Labor Optimization & Scheduling
  • Forecasting & Capacity Planning
  • Inventory Control & Optimization
  • Change Management & Culture Building
  • Profit margin optimization
  • Logistics management
  • Process improvement
  • Workforce optimization
  • Customer relationship management
  • Safety protocols
  • Team leadership

Affiliations

  • AUSA
  • Veterans Leadership Council
  • Citadel Alumni Organization

Timeline

Operations Manager II

Neovia
06.2024 - 06.2025

Operations Manager

Amazon
02.2021 - 06.2024

Director of Office Chief Public Affairs Midwest

United States Army
06.2017 - 11.2020

Director of Public Affairs

NATO Land Command
08.2016 - 06.2017

Deputy Director of Public Affairs

U.S. Transportation Command (TRANSCOM) Scott Air Force Base
01.2013 - 07.2016

Public Affairs Officer for 1st Special Forces Group

1st Special Forces Group Joint Base Lewis McChord
06.2010 - 05.2012

Public Affairs Officer for the

4th Brigade 25th Infantry Division
09.2008 - 06.2010

Infantry Commander

United States Army
01.2006 - 11.2008

Instructor

United States Army
01.2004 - 12.2005

Bachelor of Arts Degree - Education

The Citadel

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