Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Matthew Grett

Apache Junction,AZ

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

19
19
years of professional experience

Work History

Store Manager

Walmart
02.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Increased community engagement by participating in local events.

Store Lead

Walmart
08.2019 - 02.2021
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
  • Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
  • Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
  • Collaborated with management on strategic planning initiatives, contributing to overall store success.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
  • Mentored team members to develop their skills, resulting in multiple promotions within the company.

Coach

Walmart
01.2006 - 08.2019
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Skills

  • Customer service

  • Problem-solving

  • Customer relations

  • Multitasking and organization

  • Store operations

  • Inventory management

  • Outstanding communication skills

  • Friendly and positive

  • Store merchandising

  • Team leadership and coaching

  • Employee training

  • Documentation and reporting

  • Relationship building and management

Accomplishments

  • Exceeded monthly store sales goals 15 months in a row.
  • Supervised team of 350 Associates.

Timeline

Store Manager

Walmart
02.2021 - Current

Store Lead

Walmart
08.2019 - 02.2021

Coach

Walmart
01.2006 - 08.2019

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Matthew Grett