Matthew T. Grijalva

• Prepared detailed reports on project status, risks, and recommendations for management review and action.
• Coordinated closely with other departments to ensure seamless integration of new initiatives into existing workflows across the organization.
• Maintained accurate records of all planning activities, ensuring compliance with company policies and industry best practices.
• Used job-related software to draft and finalize written correspondence and documentation.

· Reviewed account and service histories to identify trends and issues.

· Reviewed customer data to assess current issues and determine potential solutions.

· Informed customers about billing procedures, processed payments and provided payment option setup assistance.

· Addressed customer service inquiries quickly and accurately.

· Documented conversations with customers to track requests, problems, and solutions.

· Upgraded to Foreman for a total of 633 hours. The job description as Foreman included providing a queue summary report for emergency/non-emergency calls. I was tasked of sending out a daily email with the team stats, tally for previous workday and user call summary for previous workday. I created a schedule for following business days. I also completed our batch consolidation for the day

• Required to work in all weather conditions
• Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
• Required to drive company truck
• Memorized meter details on house
• Required to work fast and accurate

• Updated register logs.Operated cash register with proficiency.
• Unboxed new merchandise.
• Organized register supplies.Cleaned and straightened work area.
• Assessed customer needs and responded to questions.
• Provided professional and courteous service at all times.

• Assessed customer needs and responded to questions.
• Cleaned and straightened work area.
• Issued receipts for purchases and gifts.
• Bagged merchandise by following standard procedures.
• Organized register supplies.
• Worked with customer service to resolve issues.
• Unboxed new merchandise.
• Operated cash register with proficiency.
• Worked overtime shifts during busy periods.
• Provided professional and courteous service at all times.
• Repaired and tuned snowboards and skis.
• Had to explain to the customer what each snowboard/ski was made for and why.

• Explain the customer all the uses of different materials
• Working with table saw and chainsaw
• Heavy lifting with the lumber
• Cleaning the work area
• Making sure we have what we need
• Organizing the lumber
• Mill work
• Ordering supplies that I needed in the yard
• Had to know what kind of wood there was and know what it could be used for
• Had to know all molding materials and know what they were used for

• Cleaned all construction areas to avoid hazards.
• Performed heavy labor such as ditch digging, paving and hauling.
• Continually cleaned work areas and equipment.
• Arranged and stored materials, machines, tools and equipment.
• Transported materials, tools and machines to installation sites.
• Worked with tools such as pruning saws, hedge and brush trimmers and axes.
• Used a pick and shovel to dig, spread and level dirt and gravel.
• Laid concrete, built batter boards, used excavators and placed reinforced steel.
• Installed cabinets, base cabinets and crown molding.
• Safely used band, circular, jig, reciprocating, chop and compound miter saws.
• Cut and installed tile and linoleum flooring for residential and commercial buildings.
• Calculated accurate material estimates.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Made reasonable procedure exceptions to accommodate unusual customer requests.
• Provided accurate and appropriate information in response to customer inquiries.
• Demonstrated mastery of customer service call script within specified timeframes.
• Addressed customer service inquiries in a timely and accurate fashion.
• Developed effective relationships with all call center departments through clear communication.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.
• Led the selection and implementation of a new phone system.
• Led a team of customer service representatives to increase service center profitability.
• Properly directed inbound calls in phone queues to improve call flow.

• Handled products and equipment in accordance with safety and sanitation guidelines.
• Fulfilled special order requests, including special occasion cakes and party platters.
• Ordered and shelved weekly sale items for customers.
• Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.
• Checked out customers and bagged items quickly.
• Safely operated manual and electric pallet jacks.
• Suggested additional items and offered samples of weekly promotional items to increase store sales.