Matthew Groves

New to the industry in 2024, immediately adapted selling 5 homes my first month.

Greeted people to our model and provided knowledge and information on current homes and community.

Presented via sales tools in the model home and also show cased inventory homes in the neighborhood. Once prequalified, I would contract in the office.

18 current sales YTD. I am looking to broaden my skills and knowledge with a hungry company with big future goals and expansion.

• Managed book of business to maintain positive relationships and make effective financial or client-related decisions
• Kept company in compliance with export standards and international requirements.
• Managed many customer calls and scheduled meetings daily with Increased sales across most active account
• Identified and analyzed key competitors and related products.
• Serviced accounts on regular basis to propose new products or services and maximize revenue.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Contributed to team objectives in fast-paced environment.
• Set and achieved company defined sales goals.
• Oversaw international sales in 10+ different international accounts and vendors

• Managed and maintained UK’s top Apple Premium Resellers and Apple Authorised Resellers like
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Analyzed and reported on customer activity, business trends and areas of concern.
• Negotiated prices, terms of sale and service agreements.
• Worked with the distribution buyer for Ingram to oversee and provide ETA’s of incoming stock for retail, education and enterprise customers like AO mobile, CDW, eBuyer, Costco.

• Manage and oversee as many as 50 accounts ranging from small mobile phone shops to large business to business communication suppliers
• Selling them mobile phones and tablets, IT solutions, networking equipment, cyber security, and many other things
• Called, introduced and explained the new and upcoming brand to mobile customer accounts, getting them on board and ranging the mobiles in their stock
• Expand the customers portfolio by introducing a new range of Xiaomi IoT products.

• Relocated from Texas To England
• Developed and managed relationships with customers to increase customer loyalty.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

• Relocated back to U.K (October with full commitment to finding full time employment
• American work visa denied under current government administration
• Had to wait for appeal process and managed part time work while waiting for appeals process that eventually came back unsuccessful

• Managed a revolving pipeline of 70-100 candidates for potential career as a Texas Life and Health
• Insurance agent
• This involved the complete onboarding process to establish a career with
• American Income Life
• This included: - o Finalizing the interview process
• O Signing up for online pre-licensing training, monitoring progress, coaching and mentoring on parts of the studying program
• O Scheduling the candidates State Exam
• O Organizing State requirement paperwork, application and fingerprints o Finalizing paperwork with American Income Life once the State Exam was passed
• O Adfter State exam was passed, was responsible for organizing and preparing training class and outside training schedule with Field Trainer
• Managed weekly numbers of sales, recruiting, growth and retention that was reported weekly to home office and then presented to the individual agents so they understand what the need to do to improve
• Handled escalated calls and claims as needed to insure customer satisfaction with current clients
• Developed better and more efficient in-home marketing strategies for agents, including phone call session incentives, weekly reports of show ratios and closing ratios on past week’s appointments
• Managed a sales team of 45 agents
• Supervised 15 managers who oversaw their teams individually and as teams
• Helped develop individual’s skills as they were starting a commission only sales role that was new to them
• Assisted subordinates in sales techniques and troubleshooting to improve statistics in closing sales and meeting families
• Verified all insurance applications were complete and accurate to send off to the state of Texas for individual approval
• Maintained an insurance license in good standing in Texas, USA
• Managed appointment setters and recruiting database to ensure adequate appointments were set each week
• Created and designed an internal weekly recognition report to showcase around the office for all agents to see.

• Marketed the position to attract new hires through social media and other different platforms
• This including setting up individual agencies Facebook pages, twitter accounts and other social media accounts to maximize exposure and recognize the current offices and their growths
• Developed better and more efficient in-home marketing strategies for agents
• Managed a sales team of 45 agents
• Supervised 15 managers
• We had weekly meetings and call sessions to maintain a company average sales goal
• Motivated and oversaw call room so agents achieved a full schedule to go out and sell the necessary life insurance
• Assisted subordinates in sales techniques and troubleshooting
• Communicated and answered questions to existing clients and advised them in current situation to make sure they were always satisfied
• Coordinated 3 group interviews a week and ensured the office was clean tidy and presentable and that everything flowed smoothly
• Responsible for all new hires from hire to training class by good communication, motivation and ensuring they passed state examination for insurance license in timely manner
• Used social media and website to ensure positive outward projection to showcase the agency which helped the company attain a company record of 28 straight months of recruiting quota
• Managed excel spreadsheet to show weekly accomplishments to report to home office.

• Brainstormed and teamed up with other local artists to create and manage new designs for upcoming events and releases for different companies
• Managed initial customer enquiries regarding branding of goods, logo design and marketing
• Mocked up designs that were submitted via a drawing or a description for colleges, universities, private events and clubs
• Counted and documented all available inventory included sizes, colors and types of apparels
• Responsible for photographing and creating brochures of completed products as examples and to showcase the company’s abilities via social media exposure and website.

• Designed and prepared a weekly newsletter to showcase the production of each of the 44 health and life insurance offices nationwide
• Shipped all offices necessary supplies of brochures, forms and products for them to go out and sell our product
• Kept track of all outgoing supplies in a data spreadsheet to show amounts and reorder from printer once supplies were low
• Accumulated and calculated wages for each manager in the offices printed and shipped them their weekly checks.

• I continue to create and brainstorm with local artists to develop a selection of designs to promote local artists, businesses and branding in Dallas and follow the customers through the process of design and production to ensure the final product is to the customers’ satisfaction
• Designed logos, brochures, letterheads, branding materials, newsletters, websites and products for different people and businesses I’ve met through my career.