Matthew Guastella
Long Beach
Summary
Highly motivated and committed employee with a proven history of superior performance at individual, team and organizational levels. Strong ability to multi-task and prioritize workloads with little or no supervision. Detail oriented. Looking to bring a medical background and team building skills to a deadline-driven environment.
Overview
17
17
years of professional experience
Work History
Lead Pharmacy Assistant
Kaiser Permanente
05.2023 - Current
- Coordinated training with newly hired staff. Provided training materials and educated staff on department standards and workflows.
- Created training materials and introduced workflows to address changes with insurance plans and medication availability.
- Expert in the dispensing guidelines for Southern California, Colorado and Hawaii.
- Monitored queues and coordinated appropriate plans of action with management to best address needs of the department.
- Responded to questions in microsoft teams and addressed any issues/requests in a timely manner.
- Provided guidance for escalated issues and assisted in resolving member complaints.
Pharmacy Assistant
Kaiser Permanente
01.2019 - 05.2023
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Updated computer system with current customer, payment and inventory information Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Guided and supported more than 80 customers via phone each 8 hour shift.
- Completed 500+ data entry tasks each 8 hour shift.
- Third party expert and lead trainer on the current workflows for Southern California, Colorado and Hawaii.
- Introduced new workflows and trained staff on updated practices for processing orders.
Unit Clerk/Patient Care Support
Lakewood Regional Medical Center
08.2018 - 10.2023
- Handled 90+ calls daily with duties including on-boarding new patients, processing new patient documentations, and coordinating with multiple hospital units.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Analyzed departmental documents for appropriate distribution and filing.
Obtained authorizations from insurance companies for a patient admission/follow-up appointment/skilled nursing facility placement. - Logged out 150+ patient charts daily to complete the discharge process.
- Arranged discharges/transfers/admissions for the entire emergency department.
Access To Care Coordinator
St. Joseph Heritage Medical Group
10.2017 - 05.2018
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Worked alongside the case management team to verify a patients insurance eligibility and provided authorization for hospital stay.
- Utilized multiple interfaces to document including: IDX, ECIN Allscripts, Meditech and Box Files.
- Called nearly 20 hospitals daily to verify our patient census.
- Assisted in discharge planning and communicated a patients needs to the responsible case manager.
Unit Clerk/Patient Care Support
Bronson Methodist Hospital
11.2016 - 08.2017
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
- Coordinated unit communication systems via phone and email.
- Maintained department supplies, equipment and overall environment.
- Generated paper charts for new admits and alerted staff members of impending admission.
- Provided top notch support to over 30+ patients daily and ensured optimal patient/visitor interactions.
- "ACE of the Month" for the month of November 2016.
Unit Clerk/Patient Care Support
Lakewood Regional Medical Center
05.2015 - 07.2016
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Arranged 6-12 inter-facility patient transfers per shift. Educated patients of their insurance coverage and course of action given their circumstance.
- Reviewed 100+ charts daily for doctors, nurses and emergency medical technicians and provided feedback on ways to improve.
- Developed relationships with Doctors, Nurses and Dispatch officers in order to facilitate the appropriate care for a patient.
- Handled 90+ calls daily with duties including on-boarding new patients, processing new patient documentations, and coordinating with multiple hospital units.
- Became a Cerner Millennium super user and educated over a dozen other staff members of the best practices for optimum results.
Patient Access Representative/PBX Switchboard Operator
Lakewood Regional Medical Center
11.2013 - 04.2015
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained new staff on hospital processes and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing 150 calls per day efficiently while maintaining professionalism and upbeat tone.
Patient Access Representative
Los Alamitos Medical Center
01.2013 - 07.2014
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Vitamin Clerk
Sprouts Farmers Market Inc.
06.2011 - 05.2013
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Liquor Manager/Back-up Grocery Manager
Vons Grocery Store
10.2007 - 06.2011
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
Lakewood High School
Lakewood, CAOrange Coast College
Costa Mesa, CASkills
- Insurance Billing
- Resolving Complaints
- Insurance Verification
- Computer Savvy
- HIPAA Compliance
- Interpersonal Skills
- Time Management
- Problem Solving
- Team Collaboration
- Attention to Detail
- Critical Thinking
- Analytical Thinking
Timeline
Lead Pharmacy Assistant
Kaiser Permanente
05.2023 - Current
Pharmacy Assistant
Kaiser Permanente
01.2019 - 05.2023
Unit Clerk/Patient Care Support
Lakewood Regional Medical Center
08.2018 - 10.2023
Access To Care Coordinator
St. Joseph Heritage Medical Group
10.2017 - 05.2018
Unit Clerk/Patient Care Support
Bronson Methodist Hospital
11.2016 - 08.2017
Unit Clerk/Patient Care Support
Lakewood Regional Medical Center
05.2015 - 07.2016
Patient Access Representative/PBX Switchboard Operator
Lakewood Regional Medical Center
11.2013 - 04.2015
Patient Access Representative
Los Alamitos Medical Center
01.2013 - 07.2014
Vitamin Clerk
Sprouts Farmers Market Inc.
06.2011 - 05.2013
Liquor Manager/Back-up Grocery Manager
Vons Grocery Store
10.2007 - 06.2011
High School Diploma -
Lakewood High School
Orange Coast College
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