Matthew Guerrero
Brownsville,TX
Summary
High-energy individual brings outstanding leadership skills and industry knowledge developed over 8-year career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach. Im understanding and open minded to anything that will build business for everyone. Help me help you mindset
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Longhorn Steakhouse
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Lead Bartender
Johnny Carino's
10.2017 - 09.2023
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner
- Maintained bar inventory, ordered supplies and restocked items as necessary
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages
- Prepared mixed drinks according to standard recipes
- Maintained cleanliness of work area including wiping down surfaces and washing glassware
- Performed cashier duties such as accepting payments from customers and making change accurately
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift
- Monitored guest consumption of alcohol to ensure that no one became overly intoxicated
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service
- Assisted management in developing promotional activities such as contests or giveaways
- Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests
- Inspected all equipment used in the bar area for proper operation prior to each shift
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request
- Trained new bartenders on drink preparation and upselling techniques
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Increased average ticket amounts by upselling customers from shelf to premium brands
- Met customer, business operations and server needs with minimal errors or delays
Work Planner
AEP
04.2022 - 06.2023
- Developed and maintained detailed project plans, budgets, and timelines to ensure successful completion of projects
- Created task lists, assigned tasks to team members, and monitored progress to ensure timely completion of work assignments
- Coordinated with other departments to develop strategies for effective planning and implementation of projects
- Assessed tree health and identified hazardous trees for trimming or removal
- Explored tree anatomy to determine appropriate pruning techniques
- Eliminated diseased, damaged, overcrowded or weak branches
- Maintained detailed records of all services performed in customer files
- Worked closely with homeowners and property managers to understand their specific needs regarding tree care services
- Guaranteed customer satisfaction through quality service delivery
- Educated customers on proper tree care practices such as watering regimes and fertilization schedules
- Reviewed design plans and instructions and completed work according to specifications
- Filled out job or shift report forms for supervisors
Car Salesman
Luke Fruia Motors
08.2021 - 12.2022
- Greeted customers in a friendly and professional manner
- Provided detailed information about vehicles, including features, benefits, and warranties
- Negotiated prices with customers to maximize profits while ensuring customer satisfaction
- Assisted customers in selecting the vehicle that best suited their needs and budget
- Demonstrated vehicles to potential buyers on test drives around the dealership lot
- Answered customer inquiries regarding product availability, delivery times, pricing
- Created effective marketing strategies to promote new models or used cars inventory specials
- Handled trade-ins by appraising value of existing vehicle and negotiating terms of exchange
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices
- Educated customers about sales processes, warranty requirements and service standards
Security Supervisor
Isla Grand hotel
03.2017 - 03.2019
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations
- Monitored security operations to ensure compliance with established procedures and standards
- Conducted regular patrols of the premises to identify potential threats or safety hazards
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies
- Supervised property entrances and exits and monitored employee safety
- Provided security team leadership and contributed to on-call duties
- Secured premises and personnel by patrolling property and monitoring surveillance cameras
- Managed security staff schedules for shifts, minimizing overtime costs
- Led security team and contributed to on-call shifts
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety
Sprinkler Fitter Apprentice
Zepeda Sprinklerz
08.2016 - 01.2017
- Read blueprints, drawings and specifications to determine layout of sprinkler system
- Assemble, install and maintain fire protection systems including pipes, fittings, and valves
- Test installed systems for proper functioning
- Perform preventive maintenance on all sprinkler system equipment
- Troubleshoot system problems and take corrective action when necessary
- Inspect existing systems to identify needed repairs or replacements
- Install backflow prevention devices per regulatory codes and requirements
- Clean up job sites upon completion of project
- Conduct tests on completed installations for accuracy and functionality
- Provide customer service by responding to inquiries regarding services provided
Education
High School Diploma -
Los Fresnos High School
Los Fresnos, TX05.2016
Skills
- Basic Accounting
- Sales and Marketing
- Event Coordination
- Inventory Oversight
- Workflow Management
- Staff Management
- Negotiation
- Continuous Improvements
- Food Preparation
- Beverage Preparation
- Complex Problem-Solving
- Strategic Planning
- Proficient in Mixology
- Inventory
- Training and Mentoring
- Goal-Oriented
- Health Codes Compliance
- Talent Development
- Food Running
- Team Building
- Business Planning
- Menu Memorization
- Employee Coaching
- Customer Service
- Alcohol Ordering
- Payment Processing
- Leadership
- Supervising experience
- Conflict management
- Succession planning
- Customer service
- Training & development
- Sales
- Cash handling
- Guest relations
- Cash register
- Dealership experience
- Cooking
- POS
- Mentoring
Certification
- Driver's License
- TABC Certified
Timeline
Bartender
Longhorn Steakhouse
10.2023 - Current
Work Planner
AEP
04.2022 - 06.2023
Car Salesman
Luke Fruia Motors
08.2021 - 12.2022
Lead Bartender
Johnny Carino's
10.2017 - 09.2023
Security Supervisor
Isla Grand hotel
03.2017 - 03.2019
Sprinkler Fitter Apprentice
Zepeda Sprinklerz
08.2016 - 01.2017
High School Diploma -
Los Fresnos High School
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