Exemplary record in organizational attainment through ensuring IT reliability and peak performance. IT Leader and US Army Veteran with hands-on experience helping companies to achieve their goals by meeting the hardware, software, and functional needs of internal users. Deep experience in analyzing, troubleshooting, modifying, repairing, and testing computer networking systems; performing software/hardware installations and upgrades; and performing preventive maintenance. Capable of coordinating fulfillment of IT service requests to resolve user issues via phone, email, chat, and Web portal; met needs of users simultaneously. Record of success in interpersonal communication. A results-oriented leader.
Provided input and support to program planning, schedules, lesson plans, program instructions, and maintenance techniques for development and execution of assigned Abrams unit maintenance tasks