Matthew GULISH

Performed daily store opening and closing duties, ensuring that all store policies were followed

Maximized store space and visibility through effective store layout and design

Assisted customers with locating items and providing product information

Handled customer complaints calmly and professionally, resolving customer issues in a timely manner

Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service

• Research and write original content based on keywords and trends, reaching diverse audiences
• Proofread and edit content for accuracy, ensuring client preferences are met
• Create marketing, website, and SEO-driven content, supporting client needs with measurable results
• Crafted SEO-driven content, significantly boosting client visibility and engagement while adhering to specific formatting and publishing requirements
• Conducted thorough proofreading and editing, ensuring content accuracy and grammatical precision for both self-authored and team-generated materials

• Led team of 15, optimized inventory management, and boosted customer satisfaction scores
• Nurtured a cohesive team environment, fostering open communication and shared goals
• Envisioned and executed strategic initiatives to revolutionize store operations.
• Cultivated open communication, leading to improved team performance and customer experience.

• Maintained organized filing system of paper and electronic documents
• Established clear and consistent administrative procedures to minimize errors and avoidable delays
• Scheduled and confirmed appointments
• Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Performed data entry and generated reports
• Did by others to check for correct spelling and grammar, ensure that company format policies were followed and recommend revisions