Matthew Guthridge
North Highlands,CA
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and employee performance at CVS Pharmacy. Expert in problem-solving and team leadership, achieving significant improvements in inventory management and customer satisfaction. Skilled in operations management and employee relations, consistently delivering results beyond expectations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager
AmPm
07.2024 - Current
- Oversaw daily operations to ensure efficient workflow and optimal productivity.
- Developed and implemented strategic initiatives to enhance customer satisfaction and loyalty.
- Managed budgeting and financial planning processes to optimize resource allocation.
- Led cross-functional teams to achieve operational excellence in service delivery.
Operations Manager
CVS Pharmacy
07.2010 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
Night Crew Manager
Sam's Club
09.1996 - 08.2010
- Reduced inventory discrepancies by conducting thorough audits and maintaining accurate records.
- Collaborated with other department managers to develop cross-functional solutions for improved store operations.
- Optimized workflow efficiency with strategic delegation of tasks among team members based on individual strengths.
- Streamlined processes for stocking shelves, resulting in decreased product spoilage and waste.
- Increased customer satisfaction by addressing concerns promptly and professionally, ensuring a positive shopping experience.
Education
High School Diploma -
Brookings Harbor High School
Brookings, OR06.1995
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Warehouse and receiving manager
Certification
Manager food certification
Timeline
General Manager
AmPm
07.2024 - Current
Operations Manager
CVS Pharmacy
07.2010 - 06.2024
Night Crew Manager
Sam's Club
09.1996 - 08.2010
High School Diploma -
Brookings Harbor High School