Matthew Guthrie
San Jose,CA
Summary
Motivated college graduate with valuable, highly transferable skills. Experienced in delivering exceptional customer service and receiving positive Yelp reviews for creating terrific customer experiences. Demonstrates discipline in executing high-quality goals and outstanding social skills to make people feel welcome and appreciated.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer/Facilitator
Fresh Lifelines for Youth
San Jose
08.2023 - 05.2024
- Law-based education lessons for at-risk youth.
- Worked in a team of three and facilitated classes.
- Preparation was a big part of the weekly lessons.
Busser/Barback
Rookies Sports Lodge Downtown
San Jose, USA
09.2021 - 02.2024
- Ensured high-quality customer service, earning multiple positive online business reviews and comments.
- Trained two new team members on opening and closing procedures, elevating restaurant efficiency and performance.
- Engaged with customers, providing exceptional service and care to deliver positive customer experiences.
File Clerk/Mailroom
Shinnick & Ryan LLP
San Diego
06.2021 - 08.2021
- Managed high-profile law cases to provide easy access to attorneys.
- Responsible for putting all the data into specific Excel folders to keep organized records.
- Managed sending mail to clients from 200-1000 people per case so they were fully informed in some instances.
Sales/Stringer/Receiving and Distribution
Just Tennis
San Diego
10.2018 - 03.2020
- Worked with many customers to help string their tennis rackets, to ensure positive experiences with the business.
- Helped in the warehouse by shipping items to customers and dealing with inventory.
- Trained two of my friends, who worked there, to have high-quality work done.
Education
Bachelor of Social Science - Criminology
San Jose State University
San Jose, CA05.2024
San Diego Mesa Community College - Business Management
San Diego Mesa Community College
San Diego06.2021
Skills
- Adaptability
- Team Training
- Time Management
- Active Listening
- Customer Service
- Customer Experiences
- Transferable Skills
- Leadership
- Problem-Solving
Extracurricular Activities
Fraternity Member, Sigma Alpha Epsilon, San Jose, CA, 10/01/21, 05/31/24, Three-year member of the largest fraternity organization in the U.S., Held three positions: Athletics Chairman, House Manager, and Health and Safety Chairman., Responsible for meeting deadlines, collecting rent, and communicating with the landlord, as well as ensuring the safety of every individual at household events.
Hobbies and Interests
- Reading
- Working out at the gym and running
- Playing soccer and basketball for fun
- Spending time with family and friends
Certification
- BLS (Basic Life Support) Certified by the American Heart Association on 08/30/2024
Timeline
Volunteer/Facilitator
Fresh Lifelines for Youth
08.2023 - 05.2024
Busser/Barback
Rookies Sports Lodge Downtown
09.2021 - 02.2024
File Clerk/Mailroom
Shinnick & Ryan LLP
06.2021 - 08.2021
Sales/Stringer/Receiving and Distribution
Just Tennis
10.2018 - 03.2020
Bachelor of Social Science - Criminology
San Jose State University
San Diego Mesa Community College - Business Management
San Diego Mesa Community College
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