Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Haggerty

Powhatan,VA

Summary

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in automotive regulations and procedures.

Overview

9
9
years of professional experience

Work History

Service Advisor

Haley Chevrolet
Midlothian, VA
08.2023 - 01.2024
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Upsold additional products or services when appropriate.
  • Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Demonstrated knowledge of advanced diagnostic equipment used in the shop.
  • Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Researched coverages under warranties and determined requirements for coverage.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Supported sales team members to drive growth and development.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Strengthened customer retention by offering discount options.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Excelled in exceeding daily credit card application goals.
  • Prevented key account losses by researching discrepancies and correcting problems.

Service Porter

Haley Chevrolet
Midlothian, VA
03.2016 - 08.2023
  • Received customer vehicles for service and parked them in designated areas.
  • Assisted customers with loading and unloading items from their vehicles.
  • Checked tire pressure on customer vehicles and made recommendations for any necessary repairs or replacements.
  • Provided shuttle service for customers when their vehicle was being serviced at the shop.
  • Delivered loaner cars to customers who requested them while their own vehicle was undergoing repairs or maintenance work.
  • Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
  • Transported completed vehicles back to the customer's residence or place of business.
  • Provided transport for customers and dealership personnel
  • Drove vehicles to different areas of dealership to meet display standards.
  • Assisted with snow removal and management of winter upkeep.
  • Traveled to local vendors to pick up supplies or equipment repairs.
  • Arranged and removed furniture to prepare facilities for events.

Professional Car Detailer

Haley Chevrolet
Midlothian, VA
06.2015 - 03.2016
  • Conducted detailed interior and exterior cleaning of cars, including vacuuming, dusting, polishing, and waxing surfaces.
  • Performed thorough inspection of vehicles to identify any worn or damaged parts for repair or replacement.
  • Applied protective treatments such as sealants and rust inhibitors to extend the life of vehicle paint finishes.
  • Cleaned undercarriage components using pressure washers and degreasers.
  • Maintained inventory of detailing supplies, ordered new materials when needed, and disposed of hazardous waste in accordance with safety regulations.
  • Utilized a variety of tools including buffers, polishers, steamers, brushes, scrapers and other specialized equipment to clean vehicles.
  • Followed all company policies related to health and safety standards while performing duties.

Education

High School Diploma -

Cosby High School
Midlothian, VA
06-2015

Skills

  • Customer Service
  • Attention to Detail
  • Materials Transport
  • General Labor
  • Interpersonal Skills
  • Ensuring Customer Satisfaction
  • Heavy Lifting
  • Valid Driver's License
  • Safety Awareness

Timeline

Service Advisor

Haley Chevrolet
08.2023 - 01.2024

Service Porter

Haley Chevrolet
03.2016 - 08.2023

Professional Car Detailer

Haley Chevrolet
06.2015 - 03.2016

High School Diploma -

Cosby High School

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Matthew Haggerty