Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Hahn

Douglas,MI

Summary

Proven leader with a track record of enhancing team productivity and guest satisfaction. Skilled in operational efficiency and exceptional communication, adept at staff training and team management. Demonstrated success in increasing repeat business and optimizing processes. Specializes in creating positive customer experiences and driving sales through effective relationship-building and suggestive selling techniques.

Overview

23
23
years of professional experience

Work History

Host Manager

Wild Dog
04.2023 - Current
  • Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
  • Enhanced team productivity by conducting regular staff training on hospitality best practices.
  • Increased repeat business by building strong relationships with guests and addressing their concerns promptly.
  • Oversaw maintenance of facility cleanliness and appearance standards throughout the restaurant premises.
  • Improved customer satisfaction by efficiently managing reservations and seating arrangements.
  • Optimized table turnover rates by monitoring dining duration and coordinating efficient table resets between parties.

Sales Associate

Allen Edmonds
10.2008 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Sales Associate

Paul Stuart
10.2003 - 09.2008
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Associate

Johnston & Murphy
09.2001 - 08.2003
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Art Education

Huron High School
Ann Arbor, MI

Skills

  • Exceptional communication
  • Operational Efficiency
  • Staff Training and Development
  • Team Management

Timeline

Host Manager

Wild Dog
04.2023 - Current

Sales Associate

Allen Edmonds
10.2008 - 03.2020

Sales Associate

Paul Stuart
10.2003 - 09.2008

Sales Associate

Johnston & Murphy
09.2001 - 08.2003

Art Education

Huron High School

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Matthew Hahn